“The house is lovely and spacious.”
It had everything we needed and more. The facilities at the Point were a bonus too. We would have appreciated a manual of some sort at the property with some information about the site. Sykes however were difficult to contact and could not answer whether the access to health club was included or not. The outside shower was useful and we used the boiler cupboard to dry boots etc but some hanging space/shoe racks there would be a good addition. And hanging outside for wetsuits too. Some of the ...
It had everything we needed and more. The facilities at the Point were a bonus too. We would have appreciated a manual of some sort at the property with some information about the site. Sykes however were difficult to contact and could not answer whether the access to health club was included or not. The outside shower was useful and we used the boiler cupboard to dry boots etc but some hanging space/shoe racks there would be a good addition. And hanging outside for wetsuits too. Some of the outside lights were not working. The master bedroom shower was blocked and despite calling the emergency man who came the next day with a plunger, he was unable to fix it. Nothing else was done or communicated about this so we did not have the Ensuite facilities we expected. The standard of cleaning was below what we would have expected. For example the oven and oven trays were marked/smoked when used. The bins had clean bin bags in them but underneath the insides of bins were dirty. There were a lot of bluebottle flies which may have been related to this. We had a good week and liked the style of the house, but the management side of things was a big let down.
Thank you for taking the time to share your feedback with us. We are very happy to hear that you enjoyed the property, and that it suited your needs. We apologise for the lack of information provided, we are currently in the process of updating the information folders for each property. We are sorry that you experienced some cleanliness and maintenance issues during your stay, you comments will be raised to our housekeeping and maintenance teams, and we thank you for your suggestions on how to improve the property, all feedback is shared with the owner - John Bray Cornish Holidays on behalf of the owner. Property Owner