“We found it very strange on leaving at the requested early hour of 9 am also that there was a request to leave at 9 leaving all doors and windows open plus £40 to cover cleaning, I thought this was included in the rate.”
When checking at your office on leaving ( no cleaners had arrived by 9-30,) they knew nothing about this arrangement so they asked me if I would return to secure the house which I did
Altogether very strange for me as I had stayed in Medrose 2 several times without these instructions
Thank you for your comments. Regarding the 9am checkout time, this was brought in due to covid-19 as we feel this aids the cleaners in cleaning and sanitising the property to a high and safe standard for the next guests, although we do appreciate this time is an inconvenience. We apologise for the lack of communication regarding when the cleaners were supposed to head to the property. Finally, regarding the £40 cleaning fee, this is an option for guests if they would not like to clean the property themselves before leaving, once again we apologise if this was not communicated to you accurately. We hope you enjoyed your stay regardless of these issues and would love to welcome you back in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner
