“Terrace 5 was a very disappointing experience.”
We have stayed in a lot of houses in Rock over the years and the fact that we left half way through our stay speaks volumes. We arrived to find that the central heating was turned OFF. It was 6 degrees outside. The house was freezing. The two floors where the bedrooms were located never got warm - it is a drafty, poorly maintained and low quality house with a lot of damp, cracked and cold areas. Additionally, the bedroom doors don’t close properly - the top floor (which thankfully we weren’t ...
We have stayed in a lot of houses in Rock over the years and the fact that we left half way through our stay speaks volumes. We arrived to find that the central heating was turned OFF. It was 6 degrees outside. The house was freezing. The two floors where the bedrooms were located never got warm - it is a drafty, poorly maintained and low quality house with a lot of damp, cracked and cold areas. Additionally, the bedroom doors don’t close properly - the top floor (which thankfully we weren’t using) would have been a terrible experience for any poor children relegated up there.
The kitchen cleanliness left a lot to be desired with a lot of the plates and cutlery having dried on old food still present. There was no coffee machine and the freezer was broken. It kept letting out shrill beeps through our stay. The keys in the back door were covered in rust like substance which had to be cleaned lest clothes get destroyed.
The sofas and beds are uncomfortable and again needed maintenance / lower end of the quality scale.
The garden (across the road) was out of action due to a damaged wall / high spring tide which looked very advantageous to the building site next door (note : both houses either side of 5 are being renovated during working hours).
We checked the portal as instructed to complain but there are no links / numbers, hence just leaving early.
Don’t let the photos fool you. Not a good example of a John Bray holiday let.