“A house in a great location, beautiful views, with comfortable beds and a fantastic wet room/boot room but with a number of issues that make it hard to recommend.”
No bedding provided - unnecessary 'covid precaution' - in a house of this price bracket we would expect bedding and bath towels to be provided.
The showers were inadequate, washing under a tap would be more effective.
Not enough seating in the lounge for the number the house can accommodate.
Neither table really large enough for the number the house can accommodate.
Tiny TVs which were temperamental at best so unwatchable.
A heater that had failed it's PAT test so unusable.
Heating not put on in advance so house was extremely cold on arrival and on into the first night. That said Sykes did respond quickly to our request for heaters, turning up within the hour with 2 electric heaters.
- Charlotte, February 2022
"Thank you for taking the time to give feedback on your stay and for your positive comments, although we are so sorry for any inconveniences or frustrations caused by the issues you mention. Thank you for bringing them to our attention. Firstly, we are very sorry that John Bray did not put the heating on in advance and did not remove the failed heater. Not the welcome you should have received and a really bad start to your holiday. We have also shared our disappointment with the John Bray Team and I believe that they have been in touch with you to apologise for their failures. As a result of your comments we have replaced a number of items. Firstly we have replaced the downstairs electric shower unit, although being electric it remains a low pressure shower. We have also replaced the sitting room TV with a new 40 inch smart TV and replaced the kids/games room TV with a new 50 inch smart TV. With regards to the sitting room and the dining table seating capacities, these are specifically covered in the property details as well as the property pictures. With regards to the bedding and bath towels not being included, this is also highlighted in the property details as well as alerted in the booking process on several occasions and is not related to COVID precautions. We also mention that for those guests who want bedding and bath towels to be provided, then this can be arranged separately and direct with Atlantic Laundry. This helps keep Seaworthy's rental price per guest the lowest and most accessible in the Daymer Bay area (e.g. your February week was £92 per guest), which in turn supports a number of our regular guests coming back to enjoy the house year after year. We have tried to be as clear as possible about the property in the details, as well as in the pictures and the booking process alerts, although we are reliant on customers accessing and being comfortable with all of these details before confirming a booking. Once again, thank you so much for your feedback. We sincerely hope that you all managed to enjoy your stay despite the issues and we were pleased to read that you enjoyed the location, the views, the beds and the boot room". - John Bray Cornish Holidays on behalf of the owners.
Property Owner
