“We enjoyed our stay at Beehive cottage but this is our 2nd visit to Cornwall to properties managed by John Bray and on both occasions the levels of cleanliness and supply of basic supplies has been poor.”
Last year we fed back and received what appeared to be a generic response. This year we read reviews in advance and in one particular one it was mentioned that no toilet rolls had been supplied, a basic requirement one would think. But similarly we found the same issue, so clearly you as agents had not taken action following the review. Again it was the same last year. This, along with one bin bag, 2 dishwasher tabs, dirty outside area (simple sweep required) and general cleanliness at a low standard, are not good enough to be honest. Also your representative arrived at the property bang on 4 pm to do the pre let check at the same time as we arrived at the property and simply said she would not check the property as we had arrived and 'it is usually OK'. We have stayed in many UK holiday accommodations and I would say your standards are low and need improving.
Thank you for taking the time to provide feedback from your stay at Beehive Cottage. We have since spoken on the phone about the issues raised.
We are sorry the cleaning standards were not as you or we would expect. We should be providing basic starter packs (a toilet roll for each bathroom, a couple of dishwasher tablets and bin bags) so are sorry this did not meet your needs. We have passed your comments to the housekeeping team who will raise it with the cleaning company.
We do hope that we get the opportunity to welcome you back to Cornwall in the future. John Bray Cornish Holidays on behalf of the owner.
Property Owner
