“We didn't get off to the best start, unfortunately The Beach house on Polzeath beach is extremely tired.”
It’s a beautiful house in a fabulous location however as when we called to complain we were told “its had a good season” not really what we wanted to hear, as shouldn’t it be the same standard for each guest? There was electrical tape holding a lamp together, pictures missing off the walls, a very dirty sofa, mouldy bathroom and extremely un -comfy mattress. We called Sykes who we booked the cottage through to find that it was actually with John Brays, Penny the Manager was extremely helpful and replaced the mattress and left us a lovely thoughtful gift but still with another 2weeks left at the property it did dampen our holiday. We bought throws for the sofa and pictures for the walls not really what you expect to do when away. We have stayed in some fabulous Sykes cottages and hope to again. I couldn’t recommend this property in the state it is now, hopefully a little love and care will go into it before the new season.
- Stephanie, January 2022
Thank you for taking the time to feedback on your stay. We're very sorry that you had to experience these issues during your visit but thank you for your patience and understanding. Your comments have been passed on to the team at John Bray Cornish Holidays and to the owner and we are taking steps into resolving these, especially with the sofas by buying some brand new covers or replacing outright. We hope to welcome you back to north Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner
