Booking Information

Descriptions and photos

The descriptions and photographs have been carefully prepared to tell you about the holiday property, but if you have any specific requirements or queries, then our helpful staff will be pleased to offer further advice on individual holiday cottages. Please call 01208 880302 for properties in Port Isaac, and 01208 863206 for all other locations.

Please note that individual features and details may vary or be subject to change as our owners' do alter the furniture or layout of their properties. Images and descriptions are indicative of the quality and style of the property and may not represent wholly the actual finishing's and furnishings.

Arrivals & Departures

Keys can be collected between 3pm and 5pm on the day of arrival. Please notify us on the day of arrival if your journey here is delayed. Don't worry if you're arriving later, just let us know and we will leave a key for you in an agreed location.

If for any reason you are not satisfied with your property, please contact us straight away to allow us to investigate and resolve the matter. During office hours you will be able to speak to a member of the team and since our offices are only ever 5 minutes away from every property we rent, we are never far away. If you encounter any problems out of hours, you can call our 24-hour emergency number.

Please return your keys to our office by 10.00am promptly on the day of the end of your holiday.

Linen & Towels

Unless otherwise specified, the holiday homes DO NOT INCLUDE LINEN OR TOWELS. You are welcome to bring your own with you, or you can hire it from Atlantic Laundry who will deliver your linen order direct to your holiday home in Rock, Polzeath, Daymer Bay or Port Isaac.
To view our list of preferred suppliers, see our Linen Hire page.

Changeovers

A caretaker is employed to check the holiday cottage before your arrival and on your departure. Please note that you are required to leave the holiday cottage clean and in good order when you go and will be responsible for any breakages. If you'd rather, you can book and pay for extra cleaning, leaving you to enjoy the very last moments of your holiday.

Extra Cleaning

It may be possible to arrange for the holiday cottage to be cleaned on your behalf at an extra cost. Please speak to a member of staff about this service on your arrival if required, so that we can book a cleaner 24 hours in advance and advise you of the cost. If you require a mid-stay clean or a daily maid service, we can also arrange this for you.

Pets

Dogs are not permitted on Polzeath beach between May and October 1st but are welcome at Rock, Daymer Bay or on Port Isaac beaches at any time of year. Pets are permitted in a number of holiday cottages (those displaying a dog paw icon) at a cost of £25 per week. Where "No Pets" is specified this is not negotiable.

If you do bring a pet to a "pet friendly" house you must ensure the pet is well behaved, that all mess is cleared up regularly and disposed of correctly, pets are to be kept off furniture and out of the bedrooms, and never left unattended.

Please note: if any member of a booking party has allergies, we cannot guarantee that pets have not occupied the property at any time.

How to make a booking

You may book a holiday cottage through the website or over the telephone. Please call 01208 880302 for properties in Port Isaac, and 01208 863206 for all other areas.

Availability

The availability on the web site is "live". If a cottage is booked it immediately becomes unavailable for the booked week. The only way a cottage will not be allocated to you (if you have proceeded through the online booking process), is if someone else is doing so as well, at the same time and gets to pay for it before you!

Bookings for Next Year

Please note that we offer our guests first refusal on the same week for the following year (subject to the owners authority). This return booking process is carried out in November each year and all other availability is then released in the first week of December. If you would like to be added to our mailing list to receive an alert for next year's availability, please sign up here.

Full Booking Terms and Conditions

Before making an actual booking please read the contractual terms and conditions

Holiday Insurance

Our holiday cottage owners will not accept bookings unless the booking party are covered by holiday protection insurance; this is because they then know the occupiers are covered for accidental damage to the property and contents.

Booking Confirmation

When you have paid you will be sent a booking confirmation e-mail. If you do not receive this within an hour, please ring the office 01208 880302 for properties in Port Isaac, and 01208 863206 for all other areas.

Balance payments

Your balance payment will be due one month before the holiday starts. You can pay it online here, but we will also contact you nearer the time, via email to your given e-mail address, with a link on the booking confirmation e-mail. Alternatively you can give us a call, but please have all your booking details to hand.