“This was the fifth time we had stayed at Trebartha.”
We like the position and the large garden for the dogs and as a result were prepared to put up with the fact that it is a little shabby in places and not especially well maintained (for example, year on year the broken bathroom cabinet light was not repaired). This year would definitely have been our last though, even if the property was remaining on the rental market. This is because the heating system has been changed and renters no longer control the temperature in the house. The ...
We like the position and the large garden for the dogs and as a result were prepared to put up with the fact that it is a little shabby in places and not especially well maintained (for example, year on year the broken bathroom cabinet light was not repaired). This year would definitely have been our last though, even if the property was remaining on the rental market. This is because the heating system has been changed and renters no longer control the temperature in the house. The temperature is set at 20/21 degrees. Having a set temperature is ridiculous. Some people feel the cold more than others and sometimes a person will want the property warmer or cooler, for example coming in after a walk on a cold day or after a swim. If the renter wants to alter the temperature they have to call or text the owner who will then turn on the thermostat control. We had to do this twice. The first time the owner didn't respond to calls because he didn't recognise the number (why would he?) After sending a text he called us and said he was surprised we were cold because at his end it showed the property was at 20/21 degrees. Why he thought he knew our individual tolerances for heat and cold remains a mystery to us. The second time we sent a text message. The owner didn't have the courtesy to respond or turn on the the thermostat control. Very, very unsatisfactory.
- Christopher, September 2026
Thank you for taking the time to provide your feedback following your fifth stay at Trebartha. We are sorry to hear that your most recent stay has left you feeling you would not wish to return, particularly after having chosen to stay at the property on several previous occasions. We are sorry for the frustration you experienced regarding the heating controls. Having spoken with the owner, we understand that they actively responded to the concerns raised and made adjustments to the heating when requested. We fully appreciate that individual temperature preferences can vary. However, our local office team was also available throughout your stay, and had we been made aware that you were continuing to experience difficulties, we would have been more than happy to assist further. Unfortunately, we were not given the opportunity to do so at the time. We are sorry that this issue affected your overall enjoyment of your stay and appreciate you taking the time to share your comments. - John Bray Cornish Holidays, responding on behalf of the owner.
Property Owner
