“The location is lovely, but that is what the property is trading off, as in terms of comfort it is damp we could not get the new air source heating to work at all, nor the old boiler which is ancient.”
The bedding and bathrooms were damp because of lack of heating. The old dishwasher needs replacing as never did a clean cycle, the dishes were still dirty at the end. The dryer in the garage did not work ( poss the water needed emptying but t was impossible to remove the tray) . There were broken chairs on our arrival which were then glue back together, no doubt to break again as they were so old. The property really needs much more tlc and upgraded.
Also there is a swimming pool in next door holiday house, which would seriously impact on enjoyment and privacy.
- Annalisa, September 2023
Thank you for your feedback. We are sorry to hear about these issues. Our maintenance team have been in following your stay and have rectified all of these concerns. We hope you still managed to enjoy your visit despite these issues. - John Bray Cornish Holidays on behalf of the owner.
Owner comments: Thank you for the feedback - we are suffering with pipe corrosion from soft water and it appears there was a leak shortly before your stay. We are hoping to have all pipes replaced by the start of 2024 season. We are looking at the dishwasher at the moment and checking it has sufficient water pressure as it is reasonably new. This is the first year with a new air source heating system and this should be delivering heat to all areas of the house - we will continue to monitor but the old oil system is still there as a back up and would require Sykes/John Bray to get operational. The chairs have been fixed and we are sorry they were broken on arrival - this has been fed back to the cleaning team to keep an eye on. The tumble dryer is working - the condensate draw pulls out in a straight line and needs to be tipped away into a sink.
Property Owner