“Property has the best view and is so calming the area is fantastic.”
The property needs some furnishing updating beds uncomfortable and hard, single mattress on bunk beds need attention. We got locked out of the utility door as the lock had failed but John bray attended and let us in within 40 minutes had an issue with ants crawling over the table and worktops, but on the 5th day of the holiday a team arrived to dig a trench and lay new pipes in the garden as they had an issue with a smell so where fitting a vent which we where not told about so couldn’t use ...
The property needs some furnishing updating beds uncomfortable and hard, single mattress on bunk beds need attention. We got locked out of the utility door as the lock had failed but John bray attended and let us in within 40 minutes had an issue with ants crawling over the table and worktops, but on the 5th day of the holiday a team arrived to dig a trench and lay new pipes in the garden as they had an issue with a smell so where fitting a vent which we where not told about so couldn’t use outside the whole day. The smell down stairs at night time was really over powering more so I’m the bathroom and utility room of drains we had to run the water several times to try and move the smell. We moved the bin in the utility on night 5 and found a mouse box with poison in which we where shocked at the thought they had an issue with mice and we where sleeping down there on that floor they also had one outside the bedroom door we where sleeping at which is on the same floor so the last 3 nights my partner didn’t sleep well at this thought. It’s a shame as this could be an amazing holiday but for us it was spoilt and we wouldn’t be coming back again unless the issues where sorted the layout and views are perfect.
Thank you for taking the time to provide us with your feedback, this helps us improve our service for future guests. It is great to hear that you enjoyed the views and location of Ossco. I pass your feedback onto the owners of the property in regards to the beds, any upgrades are at their discretion. Now that they have laid new pipes the smell has gone, I am really sorry you had not been made aware of these works. We will ensure the issue with the mouse box’s have been removed I am so sorry they were in place during your stay. We do hope you will stay at Ossco again so you can see that we have rectified all issues you have raised. Property Owner
