Atlantis

I have been renting holiday house in Polzeath for 10 years.

This is the best I have ever rented for a two families and teens. Perfect.

Another great Christmas stay in Atlantis.

Thank you

The 10 l have given is only awarded for the services l received from Chris, the owner, and thereafter John Bray at Rock.

It has nothing to do with the extremly poor booking system that Sykes choose to operate! In the event of a need other than the regular booking criteria their customer service was very frustrating and time consuming. I almost gave up letting my party down! Thank goodness l persevered but not without the interjection of Chris. Thank you so much for your help else, we all agreed, that we would have missed out on a fabulous holiday in Atlantis. Wonderfully comfortable, well appointed and equipped to a very high standard. Views are fantastic, to die for! We particularly appreciated the viewing balcony especially late afternoon, chasing the sun, with a G&T. Then through the garden gate for a few beers in The Oystercatcher

Atlantis was a great house and gave us everything we needed.

Maybe they could put some flowers/ shrubs in the garden but otherwise perfect

Atlantis is a perfect holiday house ( although instruction book for oven would be helpful!

). Very comfortable and clean and upstairs balcony on a sunny evening is superb. The gate leading to The Oyster Catcher was appreciated too, also the welcome basket of local produce.

Beautiful spot.

We stayed for Christmas and Atlantis surpassed our expectations.

It was bigger and had even better views than the pictures implied. We loved it. Chris the owner messaged us to check all was ok and was so helpful, thank you. We were able to see the beach and walk to it with our surfboards whenever we wanted. There was plenty of cutlery and crockery which was much appreciated as another family joined us for a Boxing Day surf . From the description I was slightly unsure of the shower arrangement but was happy to find a walk in shower and loo downstairs. Another over bath shower and loo downstairs and an over bath shower and loo upstairs so 3 bathrooms was more than enough for 8 people. Thank you Chris for a lovely Christmas stay we would definitely book again.

Lovely place, we had a great week at Atlantis.

Excellent location and well appointed house. Couple of minor points, arrived to find broken fridge shelf on dining room table and valve for bathroom mixer tap was loose and fell out. Informed owner and he replied immediately saying maintenance would sort. Also oven has no writing around dials, so unable to tell temp or other settings. These were minor issues and did not detract from our week. We would be happy to stay again in the future. Thanks

The single bed with truckle was broken so had an emergency temporary fix and fortunately my son was only there for a couple of nights- it needs replacing as the headboard was loose too and moved and squeaked.

The John Bray team said they would replace the bed so I trust this was done. They came as we arrived to fix a loo which must have broken the previous week. The toaster only toaster on one side so we had to speak with the Manchester team who couldn’t deal with me as I was not my husband who made the booking! A good property and helpful JB local team but let down by the Sykes team and getting hold of them.

We have just returned from a fantastic couple of days staying at the Atlantis.

Firstly the property owner was very helpful and felt very approachable. The property was just perfect and exactly what we wanted. It was close to the beach, close to shops and restaurants. The kids loved their stay and the secure garden was great for the kids and dog. The property was clean and comfortable. I would highly recommend and would definitely be returning in the future.

Wonderful place to relax and enjoy the views.

We were able to spread out comfortably, had my elderly parents with me and had a nice social feel around the kitchen/lounge area to cook and watch the sunset. Great coastal walks so you are never bored with the dog and easy enough to get on a beach, have a swim and head back. Polzeath has good restaurants and bars minutes away. Plus Padstow, Wadebridge, Port Issac not far away in the car to visit. Top place for a holiday, thanks.

A fabulous property, it oozes karma, it is warm and very comfortable, with one of the most spectacular views in North Cornwall.

10/10

What a fantastic addition since out last visit to Atlantis (Sept.

2020). The whole building has revolutionised our stay, especially the additional bedrooms, and most importantly the first floor balcony and decking area. The port hole window in the upstairs window gives fabulous views of the beach!! The chill out factor has increased immensely. Great addition to the building. The owners have also invested in other areas such as new patio furniture which gives yet another vantage point to see the beach. There were a couple of niggles (door locks) but these were fixed almost as soon as they were called into John Brays office. Everything that was needed to make it feel like home from home was provided. Well done to the owners for an exceptional extension to Atlantis. Over the past 20 years we have stayed in many properties in Polzeath. This is by far the best. 100%, we will be back!

Stayed at Atlantis with a group of 6 friends for my Birthday over the Coronation weekend and the house was even bigger and more beautiful than the photos led me to believe.

The rooms were all great sizes, the views... the VIEWS!! Incredible. The bed I slept in (top floor) was extremely comfortable, kitchen very well equipped. The only negative feedback I have would be to reiterate some of the previous comments - no shower curtains in the bathroom which makes the shower over bath rather unusable, and the hot water also seemed to run out after the first evening which meant all 7 of us had to use the electric shower downstairs. No blue book as per other reviews so no information for the property or numbers to call either. But we 'made do' regardless and as we had such beautiful weather, we were only in the house in the evenings anyway and definitely made the most of that beautiful balcony overlooking Polzeath beach. Great value and would 100% recommend to others, thank you!

A super property with great views.

We regularly stay in Polzeath and have stayed at a variety of properties over the years. This property has a super feel about it, was very tidy and we would recommend to others.

Are we dealing with John Bray or Sykes?

Communications from both so confusing. Atlantis is a lovely well equipped very comfortable holiday home stayed five times now and excellent conversion to provide upstairs bedrooms bathroom and seating area/ balcony. The blue folder containing all the info on equipment was missing but did find some leaflets in a drawer. It would be good to know what time the heating and water are set to come on/off

Lovely property, well situate and well looked after.

Pity about the builders next door but we were warned about this - the main problem with them was the parking of their vehicles on the road which caused great problems with access to Atlantis. The only complaint with regard the property was the lack of information regarding the property and the area - usually there is a book with all sorts of information in properties that we have previously rented.

The holiday home itself is great.

However we were unable to make use of the veranda area during our stay as there was hard landscaping and building work going on next door. Also not comfortable using the garden at the rear as during our stay there were workmen and landscaping going on next door and there were parts of the fence missing and you could directly see the landscaping/landscapers only feet away plus the noise. This did ruin our stay which we did inform sykes that it would prior to our stay but on two occasions and in writing were informed this work would definitely all have been completed prior to our stay. We did inform them the local office and the owner regarding the situation on day 1 of our holiday. We are now returned from our holiday and have no resolution as yet. I feel as the customer the reason to choose this property above others is that it has s lovely veranda and a garden area too, both of which we were unable to make use of during or stay, we were awakened by building noise 5 mornings out of 7 between 8 and 8.30 am during the stay and the owner seems alright for us to just have to give up and come home from out holiday if we want to and he won't be offended!! Although he is apologetic about the situation and agrees it has been handled badly by the agents .

Our entire family love Atlantis - a real beach and family house in a great location with the most amazing views!

We have been coming to Polzeath for 22 years and Atlantis is by far our favourite place to stay, Hope to be back again next year! Marianne and the Calder family

We had an amazing week staying in Atlantis.

The situation of the house gives the most incredible views over the beach. The work on the upstairs bedrooms and balcony also give breathtaking views over Polzeath. To wake up to those sights and sounds will stay in our memory for a long time. The facilities and layout of Atlantis are excellent. The outdoor shower is perfect when returning from time in the sea. Our only comment is that there is one excellent shower downstairs and two baths with shower attachments but no shower screen. If you have a house full of wet surfers a bath is not ideal and we found ourselves queueing for the shower. Shower screens and a rail for the shower head on the tap end of the bath and you have two more functional showers! That would be the only downside in an amazing home. We had a fabulous stay at Atlantis and are planning to return next year.

We would have preferred a bigger TV especially if the weather had been bad but we had a beautiful week of sunshine.

The beds were extra comfy and there was a fabulous feel to the house. We usually book Splits and love it but it was a lovely change and we would love to book again. I rang John Bray whilst I was there as I overheard that you are no longer doing priority booking and the lady I spoke to promised she would call back with the new information of how to book and why priority booking has been cancelled and I have heard nothing. I have been a loyal John Bray customer for over 10 years and I am extremely disappointed that we will no longer be able to guarantee our annual trip to Cornwall. Please explain why the changes and how we book for the future?

"Our family are big fans of Atlantis!

We have been coming for 4+ years (21 in Polzeath) and Atlantis is by far our favourite house, especially with the new changes!"

I have just spent the most wonderful 4 days staying at Atlantis, Polzeath.

The house is a fabulous place to stay. . The beds are super comfortable and a joy to sleep in. Atlantis is in a prime position to enjoy all the amenities of Polzeath with stunning and beautiful views of Polzeath beach and amazing sunsets. Vey well equipped and beautifully decorated. I cannot recommend it highly enough and the owners have gone to great lengths to kit it out with all the essentials, and more. I didn’t want to leave and will certainly be going back.

My Family and I have been going to Polzeath for over 20 years and by far our favourite place to stay is Atlantis.

The owners have gone to such trouble to make it comfortable and the views of Polzeath beach are amazing! It is perfect for all the children and now grandchildren with all the facilities that are needed to make a stay by the seaside perfect for all ages! We cannot wait to return.

On behalf of the family I just wanted to say thank you for allowing us to stay in your property.

We had a wonderful time and all felt that the property had so many positives about it. It was nicely finished, clean and incredibly functional with some lovely views.

My family and I have just returned from a week’s stay at Atlantis in Polzeath and cannot recommend it highly enough.

The house itself is wonderfully located so you can easily walk down to the beach and village to get groceries as well as access to the coastal path heading towards Daymer Bay and Rock to the west and Port Isaac to the east. There are stunning views over Polzeath beach (check out the surf/tides) as well as being able to have a sundowner on the balcony while watching the sunset. The whole house has been extremely well designed and thought out by the owners and the kitchen is very well equipped. There is a very convenient gate in the garden giving direct access to the Oystercatcher Pub’ garden. The owners, Chris & Bridget, could not have been more helpful and we much look forward to returning, thank you both for sharing your wonderful holiday home, 5/5 stars from us!