Burwyn

The holiday home is located lovely and the steps mentioned are accurate.

What is not acceptable by both John Bray and the property owner is not disclosing the location of the cutlery. Having a draw inside a draw which is not mentioned in the booklet (weird that the quality of the broadband is but not cutlery) So I went to get some to eat not knowing this Friday evening, and then nobody from the company to ask about this (should be somebody on call) so had 4 pairs of eyes look and nobody could locate so went to Spar to purchase a set. Phone Monday morning to ask to be reimbursed for no cutlery only to be told it’s located “in the compartment between the work surface and a drawer.” So quite clearly not a location which one would look for and no reimbursement given. For £9.50 and the amount of money you spend for the holiday home with this company, the level of customer service is disgusting. It’s not the amount it’s the principle and the inconvenience that it caused when on holiday. What happened to customer is always right? There was no instructions of where to locate the cutlery otherwise I’d say fair enough it’s on me. But this is on John Bray and the owner to make known this unusual and uncommon location. Never have I come across such a design/location for cutlery. The cleaners do a basic job, appreciate its quick turnaround in season. The washing machine doesn’t work properly and also turns off when shower is in use.

Burwyn was wonderful.

The perfect base for our family holiday. Clean, well equipped and a stones throw from the beach. We will be back.

Had a fabulous week, Burwyn was immaculate, had everything we might need.

Very well equipped kitchen, and dishwasher perfect for a foodie family!! 6 adults and there was plenty of room. We were able to sit outside for a few meals with a fantastic view. Car parks spaces were a real bonus, and the beach - maybe 6 minutes walk. Perfect!!

We had a great stay at Burwyn, the bungalow is comfortable and well equipped.

The colourful seaside decor is in keeping with its great location in the centre of Polzeath with a level walk to the beach. Having allocated parking spaces was a bonus.

Very cold and although there was a log burner the logs were kept in the garage with no key to access it.

Oven gloves would have been useful as would a bath mat. Just little things like that spoilt an otherwise nice house

Just back from a lovely stay at Burwyn in Polzeath, ideal position for the beach & local shops.

The listing did warn of steep steps & they were steep, but we soon got used to them. I would definitely recommend a stay here.

We love staying at Burwyn.

The property is quite basic but has all you need, is comfortable and in a good location. Hope to be back next year!

What a lovely surprise to find out that Burwyn had been fitted with a brand new bathroom and an outdoor shower.

We loved our stay and due to the great weather , used the outdoor shower to wash off in our wetsuits. Altogether a really good value property with an amazing location.

Our second stay at the Burwyn, and it was everthing we remembered from the previous year, but with the addition of the fully re-vamped bathroom facilities.

We loved our stay and have already booked for 2024

Think this was our 13th year staying at Burwyn.

Our family has grown up enjoying summer holidays here. We look forward to it every year. The John Bray way of offering you first refusal for the following year was always good. Are Sykes continuing with this?

WE LOVED OUR STAY AT THE BURWYN.

A LOVELY, WELL MAINTAINED, AND CLEAN HOUSE FOR OUR CORNISH HOLIDAY. IDEAL FOR THE BEACH AT POLZEATH. WILL DEFINITELY BOOK AGAIN.

A great location, was ready on time and when there was a small problem with a tap it was fixed as quickly as it could have been

Our 11th year staying at Burwyn.

Happy family holidays here and great memories. Simply furnished, clean and tidy. Location great, though watch out, the steps are steep. Hope to return again next year economic climate depending.

It is a lovely little bungalow and we thoroughly enjoyed our stay.

It is well appointed and well situated for beach activities. However it was not very well cleaned . Usually JB properties are spotless on arrival. This was a bit dusty and one of the duvets in the third bedroom was soiled ( luckily we did not use that room). We found a variety of things under sofa cushions and down the back of mattresses as we made up the beds. We left the smart watch we found on the kitchen shelf. some of the crockery and glasses were sticky and / or had white deposits in them . We just ran them through the dishwasher before using. The toilet seat had some alarming stains too, rust or blood around the hinges? . I used my own cleaning equipment to remove as much of the staining as I could , but I think it may need replacing . It looked as if it had been there a long while. That is some thing that a good cleaning team should pick up on. we sanitised and disinfected all surfaces before we left so the next visitors felt more comfortable on arrival than we did.

Lovely welcome to the place with a fresh smell!

The place smelt so clean!. It was particularly nice to have a lot of hangers in the wardrobe. The kids loved playing with the games! I would say place on your advert that you have an iron and a iron board for a parent with kids it would be useful to know. The steps kept us fit! Loved the nature …ducks, rabbits and toads. Very peaceful here which we wanted. Despite the inside being comfortable we thought the outside could have done with new furniture and a lick of paint on the fence. Loved this place though and Definitely would recommend

This was our second year staying in Burwyn and enjoyed every minute of our stay.

Beautiful house and fantastic location.

Excellent location, clean and tidy, had everything you could need.

We will definitely be returning to Burwyn again in the future! Thank you