“Ok, firstly we would like to say that we were very grateful to the people who we rang to help guide us to find the property as the directions were inadequate as it didnt state from which direction you would be approaching.”
secondly without their guidance finding the property even though we were in the right road would have been impossible as the name of the property could not be seen from the road, and you had to be facing the front the door to see it... no signs in the road at all!!! Then we would comment that the visual appearance of the property was apauling! the door looked ancient and delapidated.... the internal of the flat was expreemly disaapointing and old fashioned. When we arrived there was no welcome note, NO HEATING and NO HOT WATER... and no clue as to how to get hot water or heating!!! thanks to my husband he found the switch hidden in a cupboard, had i been there on my own i would not have had a clue....... The main bedroom the bed was very small, and the pillows were disintergrating... the bathroom was freezing and by todays standards totally unacceptable... the shower hose was disintergrating, NO TOWELS - this surley is a basic requirement... the TV was tiny and we found the hand control hidden down the side of a chair... the radiator in the second bedroom (where one of us had to sleep due to the small double bed) tthe radiator was behind a huge wardrobe...and thereofre inaccessable... there were cobwebs... and the floor in the toilet was clearly not cleaned... the best and only part that we enjoyed was the location being able to walk to the beach, but it ended there... NO VIEW to sea..so for us this was a VERY disaapointing trip... only blessed by the weather we were fortunate enough to have experienced.
Thank you for your feedback, I am really sorry for the issues you experienced during your stay. I will make sure the property directions are updated and provide accurate information. I will pass your comments onto the owner in regards to the appearance of the property as any upgrades are at the owners discretion. I am looking into why the hot water and heating wasn’t on for your arrival, I can only apologise for this. Not all of or properties provide linen and towels this is decided by the owners, we do make sure we advise you of this in advance. I have forwarded your feedback onto the caretaking team so they can raise the cleaning issues with the cleaner of the property.
Property Owner