Kellan

We love Kellan and have stayed a few times over the past few years.

It has a spectacular view of the beach from the balcony and is just a short walk away from Polzeath beach front. The beds are comfortable, the showers are great and all in all we can’t fault the accommodation. BUT on arrival after a long drive, there was no loo roll anywhere, no soap to wash hands in the kitchen or bathrooms and no left over washing up liquid. These are basic necessities that have always been available on arrival at all the places I have rented over the past 20 years. When I rang to say this to Sykes Holiday Cottages the next morning, they said they would see what they could do. Nothing happened that day and the next morning we came back from the beach to find 1 hand wash dispenser, 1 loo roll and the tiniest bottle of washing up liquid you have ever seen (which I have left for the next guests)! Given the property size and amount it costs to rent Kellan the least you could do would be to provide soap and loo roll by every sink and loo.

Our group found the two flights of stairs something of a challenge ( although we are all over70) particularly when moving cases up and down.

It was also a drawback having no toilet on the living room floor.The beds were not especially comfortable. The living room was a good space and the views from the balcony of the beach/sea were fantastic.The location is very good as well.

Kellan is a beautifully located property with an excellent layout and views.

We holidayed as 2 families and had a fabulous week and would book again but unfortunately John bray were unhelpful so we won’t book through them again hence ruling this property out. On the positives, our great week was helped by the weather and the open plan layout meant we spent lots of time together and had the doors wide open. We only left Polzeath to a short tip to Port Isaac and a walk to Rock as we simply swam, picnicked and enjoyed the extensive walks, shops, bars and restaurants in the area. The property is nicely decorated and the beds throughout are really comfortable. We found the ground floor space greta for storing our shoes and coats etc and it kept any mess out of sight! There were a few minor issues which would have made the stay even better; The kitchen needs restocking g as there were insufficient plates, bowls and glasses for our party of 8 to eat together and they certainly didn’t match. The showers in both upstairs rooms weren’t working a challenge, the master temperature control wasn’t working and the back double had a heavily dripping shower we couldn’t stop. A number of bulbs were not working throughout and particularly on the ground floor and we were unable to replace them from the stock in Polzeath. Although we tried repeatedly there was no way of contacting John bray/ Sykes we ended up with a chat bot and couldn’t speak to anyone. It’s a really good job we didn’t have a major problem! Although we loved the property and location - we will visit again next year- we won’t book again through John Bray as the customer service was far inferior to our previous experiences with John Bray and other rental companies.