Surf Break

Thank you so much for your lovely review and for choosing to stay with us for the third time. We really appreciate your continued support and are delighted that you would recommend our property. Thank you also for taking the time to share your suggestions. We've often wondered whether a 4-slice toaster would get enough use, so it's certainly something we'll consider. A fridge with a water dispenser is a great suggestion. Unfortunately, it would need to be sanitised between every guest stay and require regular specialist cleaning, so we've decided it's not the most practical option for a holiday rental. We do know the cold tap can run warm during hot weather – we believe the pipework was originally installed in the same void as the hot water and heating pipes, which doesn't help! We completely agree that the balcony is an area we'd love to improve in the future. We'd like to make it larger and update the furniture, it's a more substantial project that will take a bit of planning. Regarding the wooden spoons, we've found they inevitably end up in the dishwasher despite care instructions. As wood isn't ideal for the intensive cleaning required between guest stays, we've had to choose utensils that are better suited to frequent commercial cleaning. Thank you again for your thoughtful feedback. We genuinely appreciate you taking the time to share your ideas, as comments like yours help us continue to improve. It was a pleasure to welcome you back, and we very much hope to see you again in the future.

Thank you so much for the lovely review! We’re so pleased you enjoyed the house and all the space and amenities it offers. It sounds like you really made the most of the beach and all the great walks - it’s one of our favourite things too! We’d love to welcome you back for another stay whenever you’re ready for your next coastal escape!

Thank you so much for your wonderful review! We are thrilled to hear that you loved your stay at Surf Break. It is fantastic to know that the house felt so welcoming; our housekeeper works really hard between guests to ensure everything is perfect, so they will be delighted to hear your feedback. We are also delighted that you took full advantage of our fantastic location, it’s what makes staying here so special. Thank you for highly recommending us. We would love to welcome you back to Surf Break for another coastal getaway in the future! Warm regards, The Surf Break Team

Thank you for your feedback. We’re glad you enjoyed your stay despite the issue with the door handle. As the property is fully managed by Sykes, we can only apologise that the problem wasn’t resolved during your visit. Contact details are provided at the property for guests to reach us directly if any issues aren’t satisfactorily addressed. We were only made aware of the door handle problem by our housekeeper after your departure and have since arranged for it to be fixed. The dining table is extendable, though we understand this may not have been obvious, so we’ve now added information to let guests know that it can be extended as needed.

Thank you for the lovely feedback. We’re so pleased you enjoyed your holiday and found Surf Break a home from home. Our housekeeper works hard to maintain high standards so lovely to know she’s appreciated - we’ll be sure to let her know. We would love to welcome you back in the future.

Thank you for the feedback. We could have easily sorted this for you if you'd contacted John Bray. The table is an extending table and usually left fully extended, with 8 chairs provided. We can only assume previous guests have made it smaller. Sorry this had such an impact on your enjoyment.

Really good to hear you had a lovely stay in our property, we agree it's in a great spot! And the warm weather this year has been a bonus. We did have a juicer so will check the inventory at the end of the season. Unfortunately, Nespresso Vertuo pods have to be compatible, but there are a couple of cafetières so hopefully not a major issue. John Bray do provide assistance for baby & toddler equipment so please ask them in future & I'm sure they will be very helpful - this gives assurance for guests that the equipment is safe and properly maintained throughout the season too. We try to be proactive with maintenance and our housekeeper had alerted us to a potential issue so we had it checked; so hope it didn't inconvenience you.

We are delighted to hear that you enjoyed the house and we look forward to welcome you back in the future - John Bray Cornish Holidays on behalf of the owner.

We're sorry you had trouble finding the appliance instructions, but glad you were able to figure it out! The instructions are in the kitchen and utility room, but since you were unable to locate the grill pan, it's possible that past guests moved them. We don't provide coffee pods - we do encourage guests to bring their own in the "welcome email" sent out prior to their visit. We're really pleased that you liked the property and thought it was a good value; we want to offer a well-equipped property at a reasonable cost, so we're thrilled when guests take good care of it. We appreciate the wonderful review. PS - Pizza trays will be added to the list of things to add, thanks for the suggestion!

Thank you for the 5* review, it’s always good to hear that people have enjoyed their holiday and that our property lived up to expectations. We look forward to welcoming you back in the future.

We’re so glad you had a wonderful holiday and a lovely stay at Surf Break, we really appreciate your feedback. It would be lovely to welcome you back in the future. Thank you for letting us know about the toilet seat, our plumber is going in this week to have a look and also fix a dripping tap in the downstairs shower room.

Thank you for reviewing our property, you were very blessed with the weather! The locking mechanisms were updated to allow easy escape without a key during a fire (Fire Regs). We will discuss this at our next fire safety review. The heating is on 24hrs but is lower overnight at 17/18 degrees, we would be more than happy to help with this in future. It's great to hear you really enjoyed the house and would definitely book again.