“We were very disappointed by the poor level of cleanliness.”
We have a baby which is walking and crawling and the floors were dirty, on arrival we hoovered the floors and had to use floor wipes to clean areas, the wipes were almost black with dirt.
The bathroom had bits on the floor, dusty and cobwebs in the corners, shower drain had mildew and was black, again we cleaned this so it was safe to use for our little one. Blackberry bushes were overhanging on the decking and across the steps down to the garden, we cut them back so our little one could play ...
We have a baby which is walking and crawling and the floors were dirty, on arrival we hoovered the floors and had to use floor wipes to clean areas, the wipes were almost black with dirt.
The bathroom had bits on the floor, dusty and cobwebs in the corners, shower drain had mildew and was black, again we cleaned this so it was safe to use for our little one. Blackberry bushes were overhanging on the decking and across the steps down to the garden, we cut them back so our little one could play outside safely.
We did this as a previous re iew stated they were asked to stay away from the property for it to be cleaned only to find they came back and it hadn't been done. We found it easier to just do this ourselves on arrival.
This left us feeling very disappointed and it did not reflect the photographs in the advert, garden is shown to be very tidy and well kept. Also full dog poo bags left near the front door from previous guests. Unfortunately this has put us off staying again which is a shame as the property is a great size, beds are comfy, very well equipped and thoughtfully kitted out for a family. Location is fantastic as are the views.
Thank you for taking the time to share your feedback with us. We're very sorry to hear about the cleanliness issues and the impact this had on your stay. This falls short of the standards we strive to maintain, and we’ve addressed the concerns directly with our housekeeping and maintenance teams to ensure future guests enjoy the high standards we aim to deliver. We’re pleased you enjoyed the property’s location and amenities, and we’d love the chance to welcome you back for a better experience - John Bray Cornish Holidays on behalf of the owner.
Property Owner