“We experienced a flood in one of the bedrooms, with water pouring through the ceiling in the early hours, the occupants including a baby had to move rooms.”
A bottle of wine had been offered at the beginning of our stay for "a damp patch that had been repaired but not yet decorated". As we accepted the wine John Bray will not accept any responsibility stating that "as we were told of repair work and accepted the goodwill gesture the owners will not compensate" and have advised us to take the owners to court. We would not of accepted the wine if we had known it was more than a damp patch which had not been repaired, resulting in a serious flood. I feel strongly that with the amount of revenue generated, the property should be maintained to a habitable level at the very least. Surely there must be trust on both sides and feel disappointed and let down. We have stayed at Westray on numerous occasions and are very fond of it. but are always surprised at the lack of maintenance and customer welcome offered. Eg no milk, teabags or even salt offered. More seriously, the grill, coffee machine and bedside light faulty, smell of mould in main bedroom, stuck window in top bedroom. These were not reported as we discovered them over the course of the week and did not want to disrupt our holiday. Our only complaint has been the flood and I feel strongly that as the property was not in a habitable state we should be entitled to a partial refund. I hope that the owners are fully aware of these issues.
We are so sorry about the problem with the damage to the roof following Storm Babet which has been discussed and resolved with you directly. We did not know the extent of the damage at the time but over the winter we have replaced the entire roof so this will not happen again. If you decide to come back, we are sure you will find it much improved.
Property Owner
