“After a 7 hour journey, we arrived to find no milk in the fridge and that all the local shops were closed.”
We had to venture out, away from Padstow to find basic provisions. We recognise that Covid restrictions may limit "Welcome Packs", however, we have stayed in other accommodation during this holiday, where "Welcome Packs" have been safely left. Given the price of this accommodation, compared to those, the lack of at least a pint of milk is extremely disappointing and would be much less risky from a Covid point of view than leaving all the soft furnishings in the living room and bedrooms, which you have done.
Some of the crockery and cutlery, which were found in the Dishwasher, and in the cupboards, were not clean. Remnants of food and grease were found on several plates, baking trays, and cutlery.
Parking on the road outside was a nightmare, with very limited space and the hill being very steep. We think this should be highlighted in the listing in case people have mobility problems.
There was also a confidentiality issue, as in one of the drawers, we found the previous occupant's full name and contact details for "Track & trace", which had not been removed and kept safely as per guidelines.
Thank you for your feedback. The Welcome Pack is optional and it is not a requirement for all properties to have. Shops in Padstow usually close around 6 pm but the main superstores are open until 9 pm / 10 pm.
We apologize for the crockery and cutlery and we will be sure the cleanliness will be up to the best standard. The parking outside the property is a first come first serve system but there is a pay and display car park just 5 minutes on foot. Unfortunately, the streets in Padstow are quite narrow and hilly as the majority of the Cornwall. We apologize for the Track & Trace issue, the information will now be stored differently. We hope you will visit Beachcomber again in the future for more lovely holidays in Cornwall. Property Owner