“The property is in a great location and has a private garden.”
We are unsure if the property was cleaned before our arrival, there was washing in the machine, the mattress protector, pillows and duvet were visibly not clean and there were lots of cobwebs around the property.
As previously mentioned in a review, the property is very damp. The soft furnishings and now all of our belongings smell of damp. The heating frustratingly was locked, we were unable to heat the property sufficiently. To have hot water, we had to regularly boost the water system.
The vacuum cleaner was not effective and the mop had no sponge on it, this made it difficult for us to clean.
We did contact Sykes, we were provided with a new mattress protector and the heating was increased for 24 hours.
Thank you for taking the time to feedback on your stay at Curlew. We have looked into the issues you have raised.
Damp:- We have inspected the property and have talked to 2 other clients who stayed after you. They did not experience any problems with damp so we are at a loss to explain the problems you encountered. FYI the previous report of damp related to only a minor issue, not the whole property and was resolved prior to your arrival.
Heating:- The controls are locked to avoid anyone inadvertently changing the overall settings, however even when locked it does allow the temperature to be increased to 24 deg C.
Hot Water:- We have investigated the hot water programming to find that at some point it was changed to delete the programmed running times, this has now need resolved.
Other Issues:- These have all now been resolved.
We're very sorry that you had to experience these issues during your visit but thank you for bringing these to our attention so that we could take action.
We hope you still enjoyed your stay regardless of these and would love to welcome you back to north Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner
