“Firstly, I want to make clear we are very fond of this property and have stayed here numerous times.”
It makes it all the more disappointing that we have had such a negative experience this time. We stayed here last year and reported that the bread knife was missing from the knife block - it still hasn't been replaced! it's very frustrating to return from the excellent local bakers with a freshly baked loaf and have to hack it apart with an unsuitable knife. Our main problem was with the downstairs, the armchairs are looking very grubby and worn out. Apart from that, one of them is a potential ...
It makes it all the more disappointing that we have had such a negative experience this time. We stayed here last year and reported that the bread knife was missing from the knife block - it still hasn't been replaced! it's very frustrating to return from the excellent local bakers with a freshly baked loaf and have to hack it apart with an unsuitable knife. Our main problem was with the downstairs, the armchairs are looking very grubby and worn out. Apart from that, one of them is a potential health hazard, so much so we didn't use it at all, the front legs are 'wonky' and one of them looks on the point of collapse. There is a general air of neglect otherwise, the door handle to the main bedroom comes off and did so twice, two of the loo roll holders likewise, all for the sake of a small retaining screw. The grill tray in the oven was caked in the charred remains of previous meals. I had to scrub it with a scourer myself, surely this should be clean for each new customer? We won't be returning until we are sure these issues have been addressed, the attention to detail is sadly lacking.