“This is our second trip to the beach house, and we had a lovely week.”
The location is perfect. However, we did comment on the comfort of the sofas last year. We were sent pictures of new seating, but when we arrived the same worn out sofas were there instead.
I was in the front twin room last year and the beds were comfortable. This year I was in the back room. The mattresses were terrible. First of all we had one of your maintenance team come and fix mend both broken bed frames with hardboard, which wasn’t great. The mattresses on both beds were terrible, I ...
The location is perfect. However, we did comment on the comfort of the sofas last year. We were sent pictures of new seating, but when we arrived the same worn out sofas were there instead.
I was in the front twin room last year and the beds were comfortable. This year I was in the back room. The mattresses were terrible. First of all we had one of your maintenance team come and fix mend both broken bed frames with hardboard, which wasn’t great. The mattresses on both beds were terrible, I could feel the springs on my back, and the mattress is so used it’s on a tilt where it’s been sat on one edge for years. I did put a duvet on the mattress to try and improve it but the springs were still prominent.
In the kitchen there is a very small fridge which was not enough for the size of the property! We did get another small one delivered which was placed on the living room floor which was far from ideal.
I love staying at his property as I can surf every day, and the house plan is perfect for that with a downstairs wet room. I do however feel the above issues need to be fixed if we are to return a third time.
The property is looking tired and needs updating.
I would appreciate your comments.
Karen Carter
Thank you for taking the time to give us your feedback.
Having spoken to our maintenance team I can confirm the property is about to have some major redecoration done. There is a new sofa and beds arriving in November, it is also being completely repainted and an update to the bathrooms. Also the soft furnishings are getting an upgrade.
I hope these points will encourage you to come back for a third visit, and to enjoy your daily surf.
John Bray Cornish Holidays on Behalf of the owner Property Owner
