“Although Cloam Cottage is perfectly placed in Port Isaac there are a few problems - some can be dealt with, some cannot.”
There were only two of us and it felt cramped in the living room - I don't see how 4 people would fare there. The seagull-proof large black bin bag took several emails, and one personal visit before it arrived on day 6. not nice having a bin bag full of rubbish sitting in the kitchen. The owners clearly don't care about its visitors as there are no instructions for anything and no 'help' booklet - usually provided in rental properties. A larger TV would be much appreciated as the one currently in situ is not much bigger than a laptop. The kitchen really needs a little TLC - broken cupboards, broken salad drawer in small fridge - easy to cut your hand on. We could also not find anywhere - other than the tiny fridge - to put our own food. On arrival - late Saturday afternoon - we found half a toilet roll in the downstairs shower room - surely a pack of 4 is not beyond the wit of man! All these problems are easy to remedy. those that are. not are: the stairs are very steep and quite dangerous - there should be a warning for old and very young prospective guests; the noise from the pubs' fan is loud, so having the windows or door open is almost impossible. The lack of an outside space means that if the weather is bad, you will be stuck in a very small internal living room - the photos on the website make it look far bigger than it is. Also the view from the living room, and indeed the two bedrooms, is the brick wall of the pub, only feet away - no sea view here! The only thing to be done about these problems is to highlight them on the website. Positive points, location near to the harbour, the designated parking space at the Old School House, two bedrooms are good, although the one with the double bed has no space to get around the bed, so not really suitable for older people. Having said this, Port Isaac is lovely and near to many great places to visit. I will go back to the village, just not in this cottage.
Thank you for taking the time to feedback on your stay. We're very sorry that you had to experience these issues during your visit. We had delivered a seagull proof bin bag to the property the day after you arrived as requested but frustratingly the council mistakenly took this away which was unknown to us until you rightly raised this again with us. We are placing the welcome packs back into our properties in the coming weeks following the easing of COVID-19 rules and restrictions. We will investigate the reported broken features reported so thank you for raising them. Regarding the noise from the pub/restaurant next door, we will be talking with them as this is a recurring issue and this has been agreed in the past to be resolved. Once again, we thank you for your feedback. - John Bray Cornish Holidays
Property Owner
