“The apartment is lovely, great location and lives up to its 'quirky' description.”
We had a good week's holiday here. However, there were 3 significant problems: 1a. The property description (when you book it) says 'parking available' but then the welcome email the week before tells you that parking is not available but you can park, like everyone else, in the public car park which is 10 mins walk away and costs £10 overnight, adding £70 to your stay. This is very misleading. I would have chosen a different apartment with parking since we were driving out each day to the South West Coast Path. 1b. Also the welcome email says the street is extremely narrow and there isn't a drop off place outside the apartment - which would make unloading and loading very painful, with several sets of 20 min round trip walks to the public car park. But actually there are a couple of pull in spaces along Fore Street, including one right outside the apartment which is used every morning to deliver to the pasty shop and by other tradesmen - this saved us significant effort. 2. The property door was hard to find and the welcome email description was misleading and ambiguous. 'The steps to Pibbies are just after the main building on the left hand side, taking you up to the main door'. In fact, just past the Pasty Shop front is a door, up 3 steps, with number 22 above it and a plaque on the wall saying Stanley House - exactly the address of the apartment. We tried for 20 mins to get into this apartment, phoning your help line when the keycode number (2222) did not work and eventually actually getting in with the number 2221. Once inside, we then found beds unmade, no towels etc and called the housekeeping number in that apartment and Cory Rodwell very helpfully scrambled a team out to sort out the bedding that night & try to unravel the booking problem. Between us & Cory it became clear something was not right so we had another good look round outside, a bit further to the right of Stanley House is a gate marked 'Private Courtyard. The Old Bakehouse Flats Only' and 'Private Property. Please do not sit on the steps' which, if you go through this private gate, back round the spiral stone staircase, you get to a completely unmarked door ( no 'Pibbies' or '22' or anything ) which turns out to be the right apartment. We had already unpacked, and the scrambled team had already made the beds up in the first apartment but nevertheless, at 10pm that night we packed up again and moved to Pibbies. Not the best start to the holiday after a long drive from London .... I have photos of the gates & doors if you are interested. 3. The main double bed mattress is not very comfortable at all, way too soft for that style of bed. Regards, Ian
Thank you for your feedback. We are sorry for the inconvenience caused by these issues. We have since amended these on our site and system. Your comments have been passed on to the team here at John Bray Cornish Holidays and to the owner. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
