St Samson

Glad you had a lovely time at the cottage - it's a wild time of the year to experience being so close to the harbour. I sympathise re the width/shape of parking spaces but I'm afraid in spite of trying, the car park owner doesn't want to increase the size as it would reduce the number of spaces and therefore his income. Over the years I have got better at parking my large estate in the space. At least I got him to repaint the white markings which had nearly rubbed off and this has improved the situation. Hope you can come again.

Thank you for your very positive feedback on our cottage in spite of the missing welcome hamper. This was an administrative error from Sykes who I understand have now contacted you directly to address the failure. I have now had an assurance that this won't happen again and I can only apologise for your disappointment. We introduced these hampers for precisely the reason you say - long journeys and late arrivals. I would much rather know about issues that I can fix so I'm very grateful to you for taking the time to explain. I hope you can stay at St Samson again - this time with a welcome hamper!

I'm very pleased you had another great week in Port Isaac and continue to feel at home in St Samson - thanks very much for taking the time to let us know. Hope you can come again.

Thank you so much for taking the time to give us feedback. I'm delighted you love it so much that you keep returning and it really helps to motivate me to continue to keep improving the place (hopefully you liked the newly introduced welcome pack on arrival this time). If you have any suggestions for further improvements please feel free to get in touch with Sykes who will pass it on to me. Best wishes

Thank you for your feedback. We are sorry to hear that the above points had a negative impact on your stay. The DVD player has since been removed from the listing and we apologise for the inconvenience caused by this. Our Housekeeping Team have been informed of the missing information folder, which is usually present, and will be replaced along with restocking the cleaning products. As the property is self-catering salt, pepper & a hair dryer are not guaranteed to be provided and should be brought along with you if desired. The letter is an automated email reminder sent out on departure highlighting the guidelines as to how the property should be left, however, we apologise if you found the wording to be abrupt as this is not intended. Once more we thank you for taking the time to share your honest feedback with us - John Bray Cornish Holidays on behalf of the owner.

What fantastic feedback - thank you so much. Exactly what we aim for with the cottage. Hope you can share it with us again soon.

Thank you so much for your lovely and useful feedback. I will get the information folder corrected straight away (we recently changed our service provider) and I'm visiting myself next week so will check it is all correct. I'm also so glad you appreciated the car parking space - as you say it's in short supply and we are lucky to have rented it. Hope you can visit again soon.

Thank you very much for your feedback, I'm delighted you enjoyed your stay. I will look into providing some basic provisions for guests and perhaps also writing up what I know about this lovely old property (as a starter the ground floor where the kitchen is used to be the old lamp lighters oil storage room for the village street lights and the door up the outside steps was the front door). I hope you can visit again.

Thanks very much for your positive feedback. I'm delighted you enjoyed our cosy cottage a very special time of the year. Happy new year.

Thank you very much for this feedback - I'm really pleased you liked our cottage and what we've done to make it comfortable. Hope you can come again next year.

Thank you for your feedback and I'm so glad you enjoyed your stay at St Samsons