“A beautiful spacious property, well situated within Rock.”
Althought the house is very well equipped with good quality items it did leave quite a bit to be desired.
There were a number of maintenance issues for example, one of the ovens had a broken seal and leaked heat and condensation, many light bulbs within the property were out, a leak in the windows above the door in the hall caused an ingress of water which puddled on the floor during rain showers and the insinkerator would not work. There was no key or code for the boot room door meaning anyone returning from the beach had to access the property through either the front or rear door.
Whilst the property was reasonably clean, the tiled floor in the ensuite was very grubby and the toilet leaked a little at the base. The master bedroom had a very comfortable bed with a sumptuous mattress topper and decent white cotton sheets. Unfortunately bodily fluid stains on the topper could be clearly seen through the bottom sheet. There were areas of the property that did not appear to have been thorougly cleaned in a while for example there were large accumulations of dust, dander and debris trapped in and around the glass balustrade. Our daughter found silver fish in her room, possibly as a result of damp wood of which the house has a lot.
We were surprised at the lack of cleaning materials available for example a suitably safe cleaner for the granite work tops and no dust pan to use with the brush when sweeping sand from the utility areas. Only one black bin bag for general waste was provided and no suitable recycling bags were available. With a property of this size and cost we expect simple cleaning products and bin bags to be provided.
Only one key is provided at the property and the external doors automatically lock when they are closed. This caused great paranoia everytime we left the house.
This property has the potential to be amazing but a general lack of care and maintenance is taking the edge off it at the moment. I am guessing it is being looked after by a maintenance company and the owner needs to be aware that the standards are not great.
We did not report the maintenance issues during our stay as we did not wish to have the inconvenience of workmen in the house.
- Richard, September 2024
Thank you for your feedback. We are sorry for the inconvenience caused by these issues. All of your comments have been passed on to the team here at John Bray Cornish Holidays. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
