“"A charming cottage in a picturesque area.”
However, upon arrival, we were unpleasantly greeted by dog waste on the front lawn. Once inside, we found all the rooms to be extremely dirty, with old food still on the floor, an abundance of dust, cobwebs throughout the house, and a strong odour of stale urine in all the bathrooms. It took us a good couple of hours to clean the cottage ourselves!
After a few days, our youngest child started to cough and complain of a tight chest, likely due to the dampness in the cottage. We had to turn on the underfloor heating to try to dry out the cottage, which made it extremely uncomfortable on hot days.
Although there were some positive aspects (Good utilities, comfortable sofa, and beds and a nice garden at the back of the cottage) the negatives, unfortunately, overshadowed them. Sykes/Bray should consider hiring a proper cleaning contractor, as this situation greatly diminished our holiday experience."
Thank you for the feedback you have shared. We are extremely sorry to hear that the standard of cleanliness was not good at the cottage. John Bray are here to resolve any problems like this as soon as we can for guests, and our email following a first night stay does encourage guests to get in touch with us if they encounter issues on arrival so they can be addressed quickly. We have shared your feedback with our quality assurance, housekeeping and maintenance departments to ensure improvements are made going forward. We hope your youngest child recovered ok. Best wishes - John Bray Cornish Holidays on behalf of the owner.
Property Owner