“Porthilly Brook is in a fabulous location and is very quiet and peaceful.”
It is a great sized property and is very spacious and comfortable. Sadly, the following issues we encountered let the property down............
1. We could not use the cloakroom/wc due to an awful smell within the room.
2. Both the washing machine and tumble drier in very shabby condition and not working correctly.......
a) Washing machine leaking from the bottom when used
b) Tumble drier thermostat obviously broken as no heat to any setting. Also, completely rusty inside.
3. Badly leaking tap to kitchen with extremely annoying constant dripping.
4. Broken radiator to en-suite. No heat even when thermostat adjusted.
5. Garden is not securely enclosed (gap to side gate). As this is a dog friendly property it would be helpful if visitors were made aware of this.
6. Lack of DVD's (considering a DVD player is provided), books, board games etc. This is the first holiday home we have rented where this type of thing has not been provided.
7. The hallway would benefit from a coat hook being provided on the wall.
8. No welcome book/property information pack.
Its a great pity that this lovely property lacks the finer details for the comfort of its guests. With a bit more thought, tlc/maintenance and care from its owner this property would be perfect.
- Russell, September 2021
Thank you for your comments on Porthilly Brook. We will investigate the issues that you have raised with the owner. We hope you enjoyed your stay regardless of these and would love to welcome you back in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner