“The shower does not drain well and floods bathroom, many areas of bathroom in disrepair requiring remedial work.”
The curtains in main bedroom were threadbare and you can see straight through them. The kitchen utensils were awful, flimsy old and not one sharp knife. There are no hooks on doors or anywhere to be able to hang clothes on, no where easy with a mirror to dry hair or put make up on. The cleaners mid way were superb and did a fantastic job of cleaning. So thanks to them. Very tired property indeed needs overhauling decorating etc. it doesn’t live up to the photographs and is extremely dark in front room. The car park kept flooding from the back/front gate and it made it hard to get in and out of the car. We tried all the phone numbers on the day we arrived (Saturday) as no clear instructions for the heating and immersion were left and those that were there were from a past letting company with 3 different WiFi codes, plus to mention the shower draining. We were unable to get a response from any of the numbers and you ring one number only to be told to ring another so we went without and muddled along. We have stayed in all the houses in upper and lower Treglyn but this was the most uncomfortable of them all. Which is such a shame as such a great place to be.
Thank you for taking the time to share your honest feedback with us. We are sorry to hear that you experienced maintenance issues during your stay, and that the points above had a negative impact on your holiday. Our guest's happiness is very important to us and your comments will be raised to our maintenance team and property quality assessor - John Bray Cornish Holidays on behalf of the owner.
Property Owner
