“Positives:
The cottage and location amidst other holiday properties, the peacefulness of the place and amazing birdlife, was truly lovely.”
The cottage was a reasonable size for two guests and two dogs. Close proximity to Rock, and other scenic places was great. The log burner added a welcoming touch to each evening, and gave a lovely glow and warmth to the room.
Negatives
Arriving in the dark, and in lashing rain, the cottage was not easy to find, even after arriving at the site. The cottage names are not recognizable in the dark, without approaching each property independently - something I did for over 20 mins before finding ...
The cottage was a reasonable size for two guests and two dogs. Close proximity to Rock, and other scenic places was great. The log burner added a welcoming touch to each evening, and gave a lovely glow and warmth to the room.
Negatives
Arriving in the dark, and in lashing rain, the cottage was not easy to find, even after arriving at the site. The cottage names are not recognizable in the dark, without approaching each property independently - something I did for over 20 mins before finding Mill Pond Cottage. Signage at the top of the road, would be very helpful.
There is little lighting on the outside of the property. Opening the key code box was a nightmare challenge, using the torch light on my phone.
My car got stuck in deep mud just outside the cottage on Friday evening, having pulled up directly outside to unload. Only then was a propped up sign saying 'no parking' discovered. Despite calling the emergency phone number, there was no response overnight until I called again on Saturday morning. A maintenance gentleman, on his day off, called at the cottage on Saturday c 11.30, and helped move the car out of the mud. I valued his support, but the late arrival meant I had been at the cottage over 20 hours, with no shopping, milk, tea or essentials. I had planned to get those from a local shop after arriving and unloading. A simple welcome pack in the cottage would have been greatly appreciated.
The cottage was cold on arrival, and only really started to feel warm on Sunday evening. Departure was by 9.30am on Monday, so i did not have long to benefit from the warmth. I discovered the storage heaters were turned off at the socket which was unfortunately I bought logs, firelighters, kindling wood and matches, as there was very little wood supplied for the weekend, and the lighter had no fuel and did not work.
I think the main grievance is that supplies have been left to run low in the cottage, so that even washing liquid for the washing machine, had to be squeezed out with water added, to make up enough for one short wash. Going out to buy matches and wood and lighters, was another bother.
On Monday morning, with an early check out, compared to other holiday lets, I was greeted by a maintenance man just after 8am who was instructed by the management company that the cottage was empty, and some repairs or maintenance was needed. It was good of him to agree to go away and come back later, but ideally, the information about the occupancy should have been correct, especially after the maintenance visit on Saturday. t felt that each day of my weekend break was disturbed in one way or another.
Finally, as I left, mindful of the precise instructions for departure and rubbish and recycling, in the (very unwelcoming), welcome handbook, i searched in vain to find bins for waste and recycling,. In the end, I drove back to the cottage and left the bin bag in the parking space. I did not want to start a 4 hour journey home carrying rubbish and recycling with me. Having bins near each property would be extremely helpful.
in short, better communication, a warmer cottage, better lighting and more supplies for a weekend stay would have made a world of difference.
Thank you for taking the time to share such detailed feedback. We are really pleased to hear that you enjoyed the peaceful location, the birdlife, the proximity to Rock, and the comfort of the cottage itself. We are sorry for the difficulties you faced with the weather when finding the property as well as the struggle you faced to locate the cottage. Your comments about clearer signage and additional outdoor lighting are extremely helpful, and we will be reviewing these points with the owner and our maintenance team. We apologise that no one was able to assist on the emergency number on Friday this is filtered through to the office dependent on the nature of the situation. My colleague then attended on Saturday to assist you with getting the car moved once our office had been informed. As the property is self‑catering, items such as logs, firelighters, matches, and general household supplies are not fully stocked for the duration of a stay. Your comments about the heating, early maintenance visit, and difficulty locating the waste and recycling bins have been noted. Thank you for your valuable feedback. We are glad you enjoyed many aspects of your stay. - John Bray Cornish Holidays, responding on behalf of the owner.
Property Owner