“Ragleighs was probably the best holiday home that we have ever rented.”
It was very well equipped, was very spacious (accommodating all fourteen of us very easily), and very tastefully furnished and decorated. Everything looked as new when we arrived! And finally, it was very conveniently located directly above Daymer Bay Beach and a very short drive to Polzeath Beach. So, 11 out of 10 for the house.
Now for the not so good bit. On Saturday (our third day) we noticed that the shower room and the bathroom on the ground floor were not draining properly so I called the Agents on Saturday afternoon and was told that someone would come on Saturday to investigate. On Sunday a man turned up and ‘plunged’ the bathroom waste. He didn’t look under the manhole cover in the decking directly outside the bathroom window.. A day or two later we noticed that bathroom still wasn’t draining properly and, as I had just had an email from the Agents informing me that the case had been resolved and closed I replied by email saying that things still weren’t draining properly and that they should send a plumber/drain specialist back. Nobody turned up.
On Wednesday morning the next door neighbour arrived and said that he thought there was a problem with one of the cess pits and, having checked his, he thought that Ragleigh’s cess pit was probably full as it was overflowing dirty water into his garden. He said he would call John Bray (the local Agents, not Sykes who I had booked through and who had informed me that the problem had been sorted) and ask them to get the cess pit emptied as quickly as possible, which was duly done by 2.20 pm on Wednesday afternoon.
So, if the cess pit had been emptied before it filled up and started overflowing, or if the man who came on Sunday had bothered to lift the manhole cover we would have had a lot less trouble.
Not really what we expect to have to deal with during a seven day holiday
Thank you for taking the time to provide feedback. We are pleased to hear you enjoyed the property so much. However, we do apologise for the drainage and septic tank issues - these are checked on a routine basis throughout the season so they can be emptied. As such, we are really sorry that something went amiss on this occasion. John Bray Cornish Holidays on behalf of the owner. Property Owner
