“Substandard accommodation where even the fire blanket was missing from the kitchen!”
How many rules and regulations are being broken there, I wonder?!
Clearly, basic checks are not being carried out.
The bed in the upstairs bedroom is of inferior quality, every time you roll over, it creaks and we are of average height and build! The bed linen was tired, the pillows were flat, lumpy and uncomfortable. When I stripped the bed, as you are unbelievably asked to do before you leave, I could see the pillows were so cheap and nasty that the filling had disintegrated.
Many of the towels had marks and stains on them; thankfully as there were just two of us, we were able to find cleaner looking towels from other rooms. However, like the bedlinen, they have seen better days. Nobody likes a thin, scratchy towel.
The windows inside and out are filthy, most especially in the small conservatory.
The dining room table is ridiculous; the chairs don’t pair with the table and even my 6’ husband looked like a 5 year old trying to sit at the big table!
The small, plastic chopping boards were utterly disgusting, so stained and filthy that they need replacing. Cupboard fronts sticky and dirty; the whole place needs a deep clean!
The extension housing the two downstairs bedrooms has a horrid acrid smell, sadly reminiscent of a care home.
We contacted the agent about where we were supposed to dispose of dog waste and anything made of glass as there was no provision for this. We had no response but luckily I spotted the holiday home rubbish collection guy who was extremely helpful!
We have stayed in many holiday homes and this is the only one where not even a pint of milk was left in the fridge, nor a tea tray with home made cake awaiting our arrival.
We were contacted by the agent upon our return home for feedback which I gave and you would have thought that at the very least, their response would be to offer a discount on any future bookings as an apology and gesture of goodwill.
Nothing has been forthcoming so that tells you all you need to know!
Why waste my time requesting feedback?
Thank you for providing feedback on your stay and for your time on Thursday 20th June when you had shared this information with us over the telephone. All of the points you had raised were referred to our Quality Assurance, Maintenance and Housekeeping teams and are being looked into to ensure we address the areas needing improvement, as soon as we can. Customer reviews are important to us, and we are very sorry to hear that your holiday was affected by these issues. Please be assured that we are looking into the items raised by yourself - John Bray Cornish Holidays on behalf of the owner
Property Owner
