4 The Terrace

The house itself is lovely and in a fantastic location.

It does need a little attention and it would be nice if it had at least 13 plates as it sleeps 13. (Only 11) and the main bedroom window is almost impossible to shut so very noisy and drafty when windy! What lets this property down is the Agency John Bray Cornish Holidays (Sykes) and the cleaning team. The agency simply do not respond to calls or their preferred WhatsApp communication and the cleaning team do the basics but it needed a bit more such as emptying out about 3 years of fluff from the dryer, sweeping the terrace at the top, and wiping the many many sticky finger prints and general grime from the inside of the main window in the sitting room.

One bed was replaced and another unusable.

Contacting the agents was difficult as everything went through Sykes head office. Why no number for the local office. Have dealt very happily with John Bray for years but will avoid Sykes. The information folder was out of date. Have tel. nos. for places that have been closed for at least 2 years. Why no information about local places of worship. Other agents provide some sort of welcome pack - milk,tea,coffee. Bare minimum from Sykes.

What a fab house!

Accommodated 2 families perfectly - kids had the best time. Only thing we wanted to let you know was the boiler was on full blast, the hot water was extremely hot and the house was a sauna. No water pressure in the back bathroom 1st floor. Otherwise it was a fantastic trip and a great house - thank you!

Lovely house, perfect location and perfect for our family ranging from aged three to teenagers to adults.

Rooms for everyone and all the facilities you could need. Fabulous family kitchen for all of us to cook and eat , comfy sitting room and wonderful balcony with those sea views. We absolutely loved it and even thought the weather was mixed we had a perfect holiday.

This beautiful old house is fabulously and conveniently located right in front of the estuary.

However, it has been sadly neglected, badly maintained and is in a very sad state or repair. I felt like I was staying in a student flat share. There were cobwebs on the windows, under the sink and on the top of our headboard. I have photos. One window was broken and had been boarded up. I have photos. The furniture on the top balcony was a disgrace and the arm of one of the chairs in the sitting room was split and the stuffing was coming out and one of the cushions was stained and split. I have photos. We were promised WiFi - it took a week of continuous phone calls and ridiculous excuses about summer overload before a BT engineer was sent to the house to find that the cable had been pulled from the BT box outside the house. Hot water ran out after 2 days because the oil for the boiler had not been re-filled. We enjoyed our holiday in Rock, but the combination of all of these issues had a detrimental impact on our enjoyment and could so easily and inexpensively be resolved. Whoever was in charge of checking that the property was fit and ready for rental was not doing their job - very poor management. Why would you allow this potentially beautiful holiday let to be neglected like this?

The location and size of this property is just wonderful.

We have been staying here for many years and we absolutely love it, our week is a highlight of the year for everyone of all ages. The kitchen was redone for last year and now has a good hob and two ovens, which is great when cooking for a tribe - but it wasn’t designed by a cook! But the wine fridge and a big fridge with ice machine more than make up for it. A brilliant holiday house.

The property and location was perfect for our family celebration being close to all amenities (bars, restaurants, beach, water sports) and for the ferry across to Padstow.

The property had all the amenities we needed ( yes we had to buy some tea towels) plenty of communal space for everyone to enjoy themselves and we were lucky with the weather. No grumbles so that is a good sign!

Overall very happy with the property and location, and appreciated the Christmas tree and decs left for us.

Kitchen well equipped for our needs. A couple of niggles; Towel rail in en-suite bathroom top /rear bedroom needs bleeding as very cold at top hot at bottom. Minimal toilet roll when we arrived and considering the festive holiday was unable to buy locally.

Before we booked the property we knew the house was quite run down but everything seemed to work ok.

Wonderful position. The front garden would be great but it was too dangerous. No fence and a really steep drop. That needs to be sorted.

Property is very run down although the kitchen is nice and well equipped.

All beds are old and worn out. Sinking into the mattresses. No table on the roof terrace. We made it work for us but don’t think we will be coming back to this property. Location is great.

In the past you had an arrangement to have a delivery from Nursery Stores which was very useful.

Missed that. The local office dealt with a problem about a radiator very quickly and efficiently. All out dealings with the local staff have been excellent. Lovely new kitchen and very well equipped. Adequate number of towels but bath towels too small. When we stayed here 8 years ago for Xmas the tree was already up which was lovely. This time there was nothing to indicate Xmas until we found the tree in the cellar and put it up. The house information could have included local churches. We also needed to know what to do with bottles. For many years it has been in at 3 and out at 10. Changed understandably immediately after Covid but should now go back. For 12 people to be out by 9.30 means a very early start. Trying to contact the local office meant going through Sykes head office which was annoying and didn’t always work. We have always found John Bray very good but not impressed with being part of Sykes.

Thank you so much.

We had a wonderful week staying here. Amazing location with superb views.

This is an amazing property in a great location.

Where it falls slightly short is in the state of repair. It could really use a lick of paint and some damp treatment. It also seemed like the roof was leaking when we had a downfall. The outside frontage should also be made safe for children with a fence on the sea wall.

We absolutely loved No.

4, I celebrated my 60th Birthday with all my friends, the weather was amazing, everyone loved the house, perfect for a group of adults, luckily parking up the road was available (until the end of March), so everyone could park for free!. The rooms were all spacious, heating was great, the basement great for coming inside after a swim & walk. The kitchen was big enough for us all to be in at the same time & socialise. Best place, the window seat!. We all watched the rugby up on the terrace on the Saturday afternoon, inside watching & the others sitting outside with a drink!. We will definitely be back & the others all interested in booking for their friends!.

We loved staying at The Terrace.

It's a very relaxing place to be, with beautiful views. We'll be back!

The property location is great for families and dogs, the property was clean and tidy.

Although the adjusted key collection times(4pm) and departure times (9am), are restrictive, and had to leave a day earlier - but hopefully when covid restrictions will relax at some point so will these times too. Rubbish bins were over flowing, although probably due the holiday collection times. Although overall great property, we love the window seats and the proximity of the beach for dog walking and trips to Padstow.

This is in response to your request for a review. I am responding for us. We always eat well and this year was no exception. The Mariners as always lovely for a quick lunch and upstairs excellent. A small discovery for us was Fresh from the Sea at Port Isaac. A table outside with fresh lobster and crab and oysters to delight us all. Otherwise just the lovely walks either along the beach to Polzeath and across the dunes. We all love this house. All well and a lovely week weatherwise for a change which makes all the difference.