News & Offers
16 March 2020

Coronavirus (Covid-19) Update


Update - we are aware of the recent announcements around the new tiering system and Christmas. We are currently working through what this means for holiday guests, rest assured, we will update the policy details as soon as possible. We thank you for your patience.

Updated 6th November 2020 14:28

If you are travelling to or from England  

If your booking is affected by the English national lockdown and is due to start on or after Thursday 5th November 2020 

From Thursday 5th November 2020, England is expected to enter a national lockdown which is currently set to last until Wednesday 2nd December 2020.

If you are due to travel to a property in England or live in England and are due to travel to a property outside of England during this period, we expect that you will not be able to travel (subject to any legislated exceptions).

If you require your booking to go ahead and are able to legally travel due to a legislated exception, please call our contact centre, or email us at lettings@johnbray.co.uk using the subject heading “Keep my holiday” as soon as possible to confirm this. Please include your booking reference in your email.

If you are unable to go ahead with your booking you may either rearrange your booking to new dates in 2020 or 2021, with no amendment fee by emailing amendments@johnbray.co.uk  ; or receive a full cash refund* if preferred by emailing refund@johnbray.co.uk

We would ask that where possible you please make your choice prior to your booking start date and by 2nd December 2020 at the latest.

We therefore ask that you please refrain from calling us, as our contact centre is currently extremely busy.

We are working hard to process refunds as quickly as possible, however due to the volume of affected bookings this may take up to 45 days from the date you submit your choice.

If your booking is due to start after Wednesday 2nd December 2020, and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with English government guidance.

If your booking is affected by the English national lockdown and is due to start on or before Wednesday 4th November 2020  

The government has confirmed that those currently on a domestic holiday will be allowed to finish their holidays but are still subject to the requirements in England not to go out without a ‘reasonable excuse’.

Per the current government guidance, if you are currently staying at a property in England, or you live in England and are staying at a property outside of England, you may finish your holiday.

If your booking is, or was, due to start between 1st November 2020 and 4th November 2020 and is due to end on or after 5th November 2020 and you have not already travelled to the property and do not wish to keep your booking, you may either rearrange your booking to new dates in 2020 or 2021, with no amendment fee by emailing amendments@johnbray.co.uk  ; or receive a full cash refund* if preferred by emailing refund@johnbray.co.uk

We therefore ask that you please refrain from calling us, as our contact centre is currently extremely busy.

*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by John Bray Cornish Holidays as an Agent on behalf of the Owners. john Bray Cornish Holidays is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.

Last updated: 6th November 2020

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If you are travelling from Wales  

If you live in Wales and your booking is for a property outside Wales, or you live outside Wales and your booking is for a property in Wales  

If you live in Wales and are due to travel to a property outside Wales, or you live outside Wales and are due to travel to a property in Wales, you may not be able to travel.

If your booking has a start date between 9th November 2020 and 23rd November 2020 you may either rearrange your booking to new dates in 2020 or 2021, with no amendment fee by emailing amendments@johnbray.co.uk  ; or receive a full cash refund* if preferred by emailing refund@johnbray.co.uk.

We are working hard to process refunds as quickly as possible, however due to the volume of affected bookings this may take up to 45 days from the date you submit your choice.

If your booking is due to start before 9th November 2020 please see the Welsh National Lockdown.

If your booking is due to start after 23rd November 2020 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Welsh Government guidance.

If your booking is affected by the Welsh National Lockdown

From 18:00, Friday 23rd October 2020, Wales will enter a National Lockdown until 12:00, Monday 9th November 2020.  If you are due to travel to a property in Wales or live in Wales and are due to travel to a property outside of Wales during this period, you will not be able to travel.

If you are unable to go ahead with your booking you may either rearrange your booking to new dates in 2020 or 2021, with no amendment fee by emailing amendments@johnbray.co.uk  ; or receive a full cash refund* if preferred by emailing refund@johnbray.co.uk

If your booking is affected, we would ask that where possible you please make your choice prior to your booking start date and by 9th November 2020 at the latest.

We therefore ask that you please refrain from calling us, as our contact centre is currently extremely busy.

If your booking is due to start after 12:00, 9th November 2020, and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Welsh government guidance.

*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by John bray Cornish Holidays as an Agent on behalf of the Owners. John Bray Cornish Holidays is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.

Last updated: 6th November 2020

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If you are travelling from Scotland

If you live in an area of Scotland categorised by the Scottish Government as ‘Protection Level 3’

If you live in an area categorised as ‘Protection Level 3’, or are due to stay at a property in an area categorised as ‘Protection Level 3’, you may not be able to travel. You can check the coronavirus restrictions in your area here.

If your booking has a start date between 2nd November 2020 and 2nd December 2020 you may either rearrange your booking to new dates in 2020 or 2021, with no amendment fee by emailing emailing amendments@johnbray.co.uk: or receive a full cash refund* if preferred by emailing refund@johnbray.co.uk

We are working through refunds as quickly as possible.

If your booking is due to start after 2nd December 2020 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Scottish Government guidance.

If you live in an area of Scotland categorised by the Scottish Government as ‘Protection Level 2’

If your booking is due to start between 2nd November 2020 and 2nd December 2020 and you live in an area categorised as ‘Protection Level 2’, or are due to stay at a property in an area categorised as ‘Protection Level 2’, please contact us to discuss the options available to you. Impacted customers, whose bookings are unable to go ahead due to the Scottish Government’s measures for ‘Protection Level 2’ in respect of the party mix (no in-home socialising), will be able to request a change to their holiday dates, with no amendment fee by emailing emailing amendments@johnbray.co.uk: or receive a full cash refund* if preferred by emailing refund@johnbray.co.uk

We are experiencing high volumes of contacts, we thank you for your patience.

If your booking is due to start after 2nd December 2020 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Scottish Government Guidance.

If you live in an area of Scotland categorised by the Scottish Government as ‘Protection Level 1’.

For bookings impacted by ‘Protection Level 1’, please bear with us, these FAQ’s will be continuously updated as we review Scottish Government guidance.

If you live in Scotland and are affected by the ‘no household mixing rule’ (only one household or extended household can travel)

If your booking is due to start on or before 1st November 2020 and you live in Scotland or your booking is for a property in Scotland, you may be affected by the ‘no household mixing rule’ (only one household or extended household can travel) in Scotland.

Impacted customers, whose bookings are unable to go ahead due to the ‘no household mixing rule’ (only one household or extended household can travel), will be able to request a change to their holiday dates, with no amendment fee by emailing amendments@johnbray.co.uk: or receive a full cash refund* if preferred by emailing refund@johnbray.co.uk

Where we do not hear from you, we will assume you wish to keep your booking and are able to travel.

If your booking is due to start on or after 2nd November 2020 and you believe your booking will be affected by current UK measures please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with government guidance.

If your booking is for a property in Scotland and is affected by the ‘Rule of Six’ in Scotland

If your booking is for a property in Scotland and is due to start on or after 13th October 2020 to on or before 2nd December 2020 and your party are unable to travel due to ‘Rule of Six’ legislation in Scotland, you may either rearrange to new dates in 2020 or 2021, with no amendment fee by emailing amendments@johnbray.co.uk: or receive a full cash refund* if preferred by emailing refund@johnbray.co.uk

Where we do not hear from you, we will assume you wish to keep your booking and are able to travel. It is your responsibility to understand whether your booking is affected and whether or not you are able to travel.

If your booking is due to start after 2nd December 2020 and you believe your booking will be affected by current UK measures please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with government guidance.

*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by John Bray Cornish Holidays as an Agent on behalf of the Owners. John Bray cornish Holidays is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.

Last updated: 30th October 2020