Last updated: 18 September 2020 12:35
18th September Update:
If you are unable to travel to a property due to a legislated localised lockdown or the property is located in an area affected by a legislated localised lockdown, please contact us on 01208 863206 to discuss the options available to you. Impacted customers will be able to request a change to their holiday dates, with no amendment fee; or to receive a full cash refund*, if preferred.
We are experiencing high volumes of contacts, we thank you for your patience. Please only get in touch if you are impacted by a legislated localised lockdown and are due to depart in the next 14 days.
*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by John Bray Cornish Holidays as an Agent on behalf of the Owners. John Bray Cornish Holidays is happy to make an ex gratia payment covering commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.
10th September Update:
All customers with bookings affected by the latest 'rule of 6' government announcement about social gatherings in England have the option to rearrange to new dates in 2020 or 2021 subject to the owners' discretion, with no amendment fee, or a full cash refund will be made, if preferred. This can be done by emailing us at email@example.com by the 23rd September 2020. Please ensure that you include booking reference & preferred option.
This currently applies to bookings of seven or more guests from different households or not in the same bubble who are travelling to properties in England.
As there is currently no official end date to the “rule of 6”, this ruling may be relaxed within a few weeks. At this time, we will therefore prioritise refunds for departures between 14th September 2020 and 11th October 2020 (or if your booking starts before 14th September, with holiday duration spanning 14th September). For bookings beyond the 11th October 2020, we will be reviewing / extending on a weekly basis, following any updates to government guidance.
To put your mind at ease, please note that, if your booking is impacted, refunds will be made if preferred, for any bookings covered under the “rule of 6” announcement; we are simply addressing them in a departure date order. With that in mind, we politely request that you do not chargeback to your payment card for these reasons as this creates further delays and unnecessary administration in processing refunds.
What should you do if you think your booking is impacted?
If your holiday has been affected based on our current review period outlined above, please email firstname.lastname@example.org to either rearrange your booking or request a refund. We are working through refunds as quickly as possible.
Normal terms and conditions apply if a booking is cancelled and travellers will not be eligible to rebook or receive a refund.
We have now contacted all customers affected by the national UK lockdown who are entitled to a cash refund for their booking. We are working hard to process these refunds as quickly as possible.
Normal terms and conditions apply to all future bookings. Please refer to the Booking Terms for further information and for information about cancellations and refunds.
We appreciate that some guests may have bookings that are impacted by other legislation and government guidance which is constantly being reviewed and updated by the government. Before deciding whether to travel, customers should ensure they have checked and understood the relevant legislation and government guidance that is applicable to their party, party make-up and locale of a booking.
We continue to follow guidance from the various country governments, and we are keeping this page and our policies under constant review.
Thank you for your patience.