News & Offers
16 March 2020

Coronavirus (Covid-19) Update


COVID-19 information hub

Following the latest English government announcement, we will be in touch with any affected customers as soon as possible about their booking.

If you live in England or your booking is for a property in England before 12th April 2021

If you live in England or your booking is for a property in England before 12th April 2021, you may not be able to travel due to the National Lockdown in England, which came into force on Tuesday 5th January 2021.

Under the national lockdown, holiday travel is not permitted to, from or within England.

If your booking is affected you may either rearrange your booking to new dates, with no amendment fee by emailing amendments@johnbray.co.uk; or receive a full cash refund* if preferred by emailing refund@johnbray.co.uk.

____________________ 

If your booking is for a property in England, and starts from 12th April 2021 –  16th May 2021

We have now emailed all customers with bookings for properties in England with a start date from the 12th April up to and including 16th May 2021 to collect information on their booking.  Single households or bubbles (if applicable) only, are legally permitted to travel during this period.

If your booking is affected you may either rearrange your booking to new dates, with no amendment fee by emailing amendments@johnbray.co.uk; or receive a full cash refund* if preferred by emailing refund@johnbray.co.uk.

We are working hard to process refunds as quickly as possible, however due to the volume of affected bookings this may take up to 45 days from the date you submit your choice.

____________________ 

Our priority is bookings due to start before 17th May 2021. So we can assist these customers, please help by not getting in contact with us for bookings due to start from or after the 17th May 2021 at this stage.

Thank you once again for your understanding and patience, stay safe

*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by John Bray Cornish Holidays as an Agent on behalf of the Owners. John Bray Cornish Holidays is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.

Last updated: 1st March 2021