“When booking merlins view we did take on board some of the previous customers comments regarding comfort of beds, some maintenace issues etc.”
, As these were historical and the owner had allegedly taken the "comments on board" we thought the issues may have been dealt with. However not so. The matress was indeed needing replacement and every single pillow in the house was lumpy and hard. The bathroom was very tight to fit in a bath with shower over and the shower screen very cumbersome. The lounge sofa and chairs were very uncomfortable. Very very low seating and slippery faux leather. Thankfully we were able to sit outside a lot.
The garden and patio areas were very pleasant with great views. Just a shame there were no comfy recliner chairs to sit to relax. Kitchen was well equipped and even a washer and tumble dryer provided in utility area. We looked around for ages to find instructions how to use the oven and hob. Eventually found folder under tv. Folder would be better in the kitchen. However there were no instructions how to use the cooker. I guessed it in the end that you had to set the clock in order to switch on the oven !
Some refurbishment is overdue and the photos must have been taken quite some time ago. We had some problems parking. The garage door was not working when we arrived so we had to park at the front. Having a small car we did manage this but scraped the car in the process ! James at sykes customer help did deal with this hastily and the garage door was fixed promptly. I have to add Sykes have been fab and answered all our queries straight away.
We are sorry you encountered these issues and hope you still enjoyed your holiday. Please allow me to address these issues. The electric garage door , this was new only a couple of years ago so we hope it may have been a battery in key issue. The mattresses, We will certainly look at this, we did purchase soft mattresses from a very well known “never knowingly undersold company” as these were our preferences we are sorry they were not to your liking, the pillows will be changed upon us visiting the house in July. We will also investigate the sofas, which are leather not faux and except for beds and mattresses were purchased along with all other furniture in the house from a local reputable Wadebridge shop, we wanted to furnish the house from a local supplier.this is the first complaint re bathroom. It is a smaller bath but we found it very useful with small children to use the bath as well as the shower, guests seemed to prefer both options . There should have been sun loungers, stored in garage for guests use. We are pleased you enjoyed the outdoor seating with that spectacular view and also hope you enjoyed the conservatory with again the lovely views and comfy seating . We take great pride in our house and although live a large distance away do, on our stays try to ensure everything is in place, in good order and comfortable for our guests to enjoy their holiday and will continue to do so. We have received so many positive and glowing reviews and feedback on Merlin’s View and like to feel we have responded to any issues raised to ensure our guests thoroughly enjoy their stay and so it is of course disappointing for us you were not fully satisfied with your stay but thank you for your feedback and the issues that may need addressing will certainly be addressed.
Property Owner
