“This review is based on the Sykes rating of this property as 5* and the price point that it sits at.”
Overall, the house was disappointing and in need of significant maintenance. By the end of the first 48h, the washing machine had flooded the utility room, a fridge wouldn't close and the dishwasher rotating arm and wheels had fallen off. Sykes sent out a member of John Bray to look at these issues, and the issue with the fridge was resolved. The electrics need to be looked at (when you turned the utility light on, the lights in the kitchen dimmed/turned off). The carpets need to be replaced ...
Overall, the house was disappointing and in need of significant maintenance. By the end of the first 48h, the washing machine had flooded the utility room, a fridge wouldn't close and the dishwasher rotating arm and wheels had fallen off. Sykes sent out a member of John Bray to look at these issues, and the issue with the fridge was resolved. The electrics need to be looked at (when you turned the utility light on, the lights in the kitchen dimmed/turned off). The carpets need to be replaced (marks, dirty). The main issue was the living room. It smelt, the sofas were damp when we arrived and there were a lot of scatter cushions, many of which don't seem to have been washed in a number of years. The outdoor furniture cushions (which were also dirty) were left in a pile in the corner. Dirty throws. Dirty, marked rugs, dusty glitter ball (it didn't work because it was too dusty). No trampoline (as shown in pictures). Couldn't use coffee machine as parts were missing. These aren't all issues that can be resolved from a 'visit' whilst we are on our holiday, they should have been resolved before people spend good money on a stay. The owner needs to invest in a refurbishment and Sykes need to review their rating of the property/up their standards when it comes to cleaning.
Thank you for taking the time to share your feedback with us. We are sorry to hear that these issues negatively impacted your stay, your comments will be raised to our property quality assessor, maintenance and housekeeping teams - John Bray Cornish Holidays on behalf of the owner. Property Owner