“We had a lovely stay again - we’ve been many times over the last 25 years.”
Property standard:
Turnstones, by today’s holiday rentals standards, it’s not a home from home. It is pretty much as it was 25 years ago and could do with some more tlc to make it more comfortable. For example, plates and table mats are the originals, and where items have been replaced eg. Cutlery, it is the cheapest and lightest possible.
The road access is particularly bad.
Property management:
We were really disappointed by this. Issues we found included:
Not checking cleanliness eg: Dirty plates with dried on food in the cupboard; one cupboard stank of fish due to a dirty oven tin; a rotting apple core in the sofa cushions; bins not being emptied.
On arrival the property had a number of very strong air fresheners in most rooms, a dehumidifier in the main bedroom, and the Lino lifted in the main bathroom, and all radiators were on full - suggesting a damp/mould problem.
Minor issues included the plinth under the cupboards by the sink was also off. All things suggesting a lack of care.
We reported the bins being full on the Friday of our booking. Nothing was done other than a ‘thank you for putting out previous guests waste’. On the morning that we left we put all the rubbish out for collection as instructed - 2 already overflowing bins, a crate of recycling, cardboard boxes - then added ours in a black plastic bag. Needless to say, before leaving by 9am, we had to clear up the rubbish twice with the unprotected black bin bag being attacked by wildlife and rubbish strewn across the drive and road.
Thank you for taking the time to share your feedback with us. We are sorry to hear that the above points regarding the cleanliness and maintenance issues had a negative impact on your stay. Your comments will be raised to our housekeeping team, maintenance team and Quality Assurance Specialist to look into this further - John Bray Cornish Holidays on behalf of the owner.
Property Owner
