“We love Kellan and have stayed a few times over the past few years.”
It has a spectacular view of the beach from the balcony and is just a short walk away from Polzeath beach front. The beds are comfortable, the showers are great and all in all we can’t fault the accommodation. BUT on arrival after a long drive, there was no loo roll anywhere, no soap to wash hands in the kitchen or bathrooms and no left over washing up liquid. These are basic necessities that have always been available on arrival at all the places I have rented over the past 20 years. When I ...
It has a spectacular view of the beach from the balcony and is just a short walk away from Polzeath beach front. The beds are comfortable, the showers are great and all in all we can’t fault the accommodation. BUT on arrival after a long drive, there was no loo roll anywhere, no soap to wash hands in the kitchen or bathrooms and no left over washing up liquid. These are basic necessities that have always been available on arrival at all the places I have rented over the past 20 years. When I rang to say this to Sykes Holiday Cottages the next morning, they said they would see what they could do. Nothing happened that day and the next morning we came back from the beach to find 1 hand wash dispenser, 1 loo roll and the tiniest bottle of washing up liquid you have ever seen (which I have left for the next guests)! Given the property size and amount it costs to rent Kellan the least you could do would be to provide soap and loo roll by every sink and loo.
Thank you for taking the time to leave your feedback and for choosing to stay at Kellan again. We are delighted to hear that you continue to enjoy the property's fantastic location, stunning views, comfortable beds, and facilities. We also appreciate you bringing your concerns regarding the welcome supplies to our attention. While Kellan is a self-catering property and guests are expected to provide their own consumable items for the duration of their stay, we understand your disappointment at arriving and finding that there were no starter supplies available. We have raised your comments with both our housekeeping team and the owner to ensure that the correct welcome provisions are in place for future arrivals and that expectations are being met consistently. We hope to have the opportunity to welcome you back again in the future. - John Bray Cornish Holidays, responding on behalf of the owner.
Property Owner