“The property is a fantastic size, great location, and well stocked for self catering.”
It is tired, that’s okay for a beach rental, what is not acceptable is a dirty property and mould on walls. We had to call when we arrived due to the poor cleanliness, filthy behind loos, dirty carpets and skirting, mould on walls. I also took pictures and sent them to John Bray. One room smelt so bad we couldn’t actually use it, it smelt of cabbage and despite us also cleaning I wasn’t going to let children stay in the room. John Bray still haven’t apologised, simply thanked us for the feedback! This is the 4th and last time I will book through John Bray. There is a minimum acceptable standard when hiring a holiday home, clean and hygienic. This is not the first time John Bray have been given this feedback.
Thank you for taking the time to feedback on your stay. We're very sorry that you had to experience these issues during your visit but thank you for your patience and understanding whilst we tried to sort them out for you. We attended to fix the loo as we felt that was the issue with the odd smell but we apologise this was not the case. All your other comments have been passed on to the team here at John Bray Cornish Holidays. We hope we get the chance to welcome you back to north Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner