“The Haven is large and spacious, and at one time it was very well planned and designed.”
Do not be taken in by the glossy pictures, however: big houses like that do need a lot of regular upkeep and maintenance, which The Haven has not received. There is a lot of ingrained dirt and grease around the house, mould around the windows which hasn't been attended to, peeling wallpaper and soiled carpets and furniture. The windows haven't been cleaned for a long time - we see that another guest mentioned that in June - and my wife cleaned the lower panels of the kitchen windows herself so that we could see our grandchildren playing in the garden. Sykes Cottages are very quick to get in touch when they want something, but do not bother to reply when we have concerns - all machines and no human response: that is the problem when a company in Cheshire manages a property in Cornwall, they have no personal feeling for or knowledge of the property. We won't be using Sykes again.
Thank you for taking the time to feedback on your stay. We're very sorry that you had to experience these issues during your visit. Your comments have been passed on to the team here at John Bray Cornish Holidays as we are already in the process of conducting a review on the property for future improvements and renovations. We understand your frustrations, but we hope we can have you back with us in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner