“We arrived in the evening and the following morning I had to go to John Bray's Rock office with some items of concern listed below and others became apparent during our stay:
- Cupboard door in kitchen for waste bin was falling off its hinges.”
- Cupboard door in TV room came off in my hand as I opened it.
- Light in fridge in kitchen not working correctly.
- Neither of the two outside PIR sensor floodlights were working so difficult to unload car in the dark.
- Internal lights in both ovens were not working.
- Top floor bedroom sash window impossible to fully close so serious draught and wind noise at night.
- Microwave fan catching on housing during cooling with clattering noise.
- Both ovens needed a serious clean and grease could be wiped off with kitchen paper towel.
- Door compartment covers in fridge in utility room were missing which reduced capacity.
- Shower in ensuite on first floor was broken - subsequent visit by maintenance man confirmed the thermostat had failed.
- Shower trays in ensuite and other first floor bathrooms were in an appalling state with black mould all around the bottom of the trays. The maintainance man did his best to scrub clean but these two shower trays clearly need replacing. I have photo's of these if you wish to see them.
- Main bedroom mattress is stained - we did not discover this until we stripped the beds on departure. Single bedroom mattress was also stained. I have photo's to send.
- Several of the cooking utensils were unusable due to the non stick coating flaking off.
This is the third large family property we have rented from John Bray in the last 16 months at a cumulative cost of almost £9,000. The other property (The Old Granary, Cants Farm) was excellent and was booked twice. The Haven is in need of updating in several areas, in particular the kitchen and several of the bathrooms. I can only assume that previous hirers have not bothered to report the faults we encountered.
Following my visit to the Rock office a most helpful maintenance man visited the same afternoon and repaired cupboard doors but was unable to replace the shower in our ensuite.
This was a most disappointing (and expensive) experience and makes us reluctant to consider future rentals with Sykes / John Bray.
Thank you for your feedback. We are sorry for the inconvenience caused by these issues. Your comments have since been passed on to the team at John Bray Cornish Holidays and to the owner and we have used these to rectify the issues raised. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner
