The Haven

4.1★

12 Guests
6 Bedrooms
5 Bathrooms
Pets Yes
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Features

Off road parking
Open fire
Washing machine
Dishwasher
Broadband / WiFi

Reviews & Ratings

Accuracy of the listing

Cleanliness

Comfort

Facilities and Maintenance

* Based on a combined average customer score

16 Customer Review(s)

Meia
September 2023

“We had a nice time staying at the property.”

- Meia, September 2023

So pleased you enjoyed your stay. John Bray Cornish Holidays on behalf of the owner Property Owner
Charlotte September 2023

“The Haven is a lovely roomy house with great views in an excellent location.”

It does lack some basic equipment: an outside shower. This is normal for Cornwall properties which we have rented over many years and does help to keep some of the sand out of the house. Curiously, there was not even a mop provided. The kitchen was very short of large serving dishes and had only just enough plates/glasses for a party of 12. The dishwasher had to work pretty hard. There seemed to be an infestation of moths - especially on the top floor which needs to be dealt with, The large tele room was great (although we had such good weather we didn't use it much!). We had an excellent week with fabulous weather and would return. I found communication with Sykes Cottages before our holiday a frustrating experience. There wasn't even an email for questions and calls were all channelled to the head office who obviously had no local knowledge. They seemed reluctant to put one in touch with anyone locally which required a lot of calls back. On arrival the information folder was so well hidden in a drawer that we tried to phone the office to find out the wifi code. We left a message that was never returned but luckily tracked it down. A slightly more personal welcome would have been nice. All the information in the folder was generic with nothing pertaining to the property we were in. In fact there was conflicting information about bin collections. I did manage to phone the local office who were efficient and helpful.

- Charlotte, September 2023

Thank you for your feedback. We are sorry for the inconvenience caused by these issues. Your comments have been passed on to the team here at John Bray Cornish Holidays and to the owner. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner
Sarah August 2023

“We had a lovely week at the Haven.”

A big airy comfortable house, beautifully situated with a big garden. There was plenty of room for our family and friends to enjoy, and the kids loved the media room. However, as previous reviews have said the house would benefit from a bit of care and attention. The house feels a little neglected which is a great shame, as it is a beautiful house. A visit from the window cleaner would be a good start, so you could really enjoy the glorious views. However, we are still hoping to return next summer as we all enjoyed the charm of this lovely Daymer Bay House.

- Sarah, August 2023

Thank you so much for your feedback. Our maintenance team are working with the owner to give the property what it needs. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner
Alastair July 2023

“The Haven is large and spacious, and at one time it was very well planned and designed.”

Do not be taken in by the glossy pictures, however: big houses like that do need a lot of regular upkeep and maintenance, which The Haven has not received. There is a lot of ingrained dirt and grease around the house, mould around the windows which hasn't been attended to, peeling wallpaper and soiled carpets and furniture. The windows haven't been cleaned for a long time - we see that another guest mentioned that in June - and my wife cleaned the lower panels of the kitchen windows herself so that we could see our grandchildren playing in the garden. Sykes Cottages are very quick to get in touch when they want something, but do not bother to reply when we have concerns - all machines and no human response: that is the problem when a company in Cheshire manages a property in Cornwall, they have no personal feeling for or knowledge of the property. We won't be using Sykes again.

- Alastair, July 2023

Thank you for taking the time to feedback on your stay. We're very sorry that you had to experience these issues during your visit. Your comments have been passed on to the team here at John Bray Cornish Holidays as we are already in the process of conducting a review on the property for future improvements and renovations. We understand your frustrations, but we hope we can have you back with us in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner
Christopher June 2023

“Beautiful property and superb large landscaped gardens.”

A real throw back. Like a home from an Agatha Christie film/ novel or period drama. We had a fantastic time The space for ten people is amazing. Cutlery facilities( 3 shower rooms/ 5 bathrooms- fantastic. Great media room) Here’s the negatives. The windows do not all open and Those that do are not opening as they should. A real Safety problem. The cleanliness of the outside windows is not great. Very dirty windows. A window clean would sort. We were given fans by the excellent Haven rep, Paul- Some areas of the property are worn and in need of a bit of TLC. Cleaning inside was fair. No tennis table. Photographs need updating urgently as people book for various reasons. We took our own and returned to our own address.

- Christopher, June 2023

Thank you for taking the time to share your feedback with us. We are so pleased that you enjoyed your stay at The Haven and loved the gardens. We are sorry to hear that there were cleanliness and maintenance issues with the windows, our maintenance team will be looking into this, along with the other areas of concern that you have raised - John Bray Cornish Holidays on behalf of the owner. Property Owner
Alison June 2023

“We had a wonderful time at The Haven.”

The house was so comfortable and spacious and we loved the garden. Our party consisted of 6 adults, 2 babies and a labrador. Everything you could think of was provided and the standard of cleanliness was very high. The separate TV room was amazing with huge TV and comfortable relaxed seating. The sitting room was tastefully furnished and decorated as were all the bedrooms. Location was perfect for us with easy walking access to Daymer Bay and Polzeath and a short drive to Rock. I would definitely recommend this property and hope to book again next year.

- Alison, June 2023

Thank you for taking the time to share your feedback with us. We are pleased you enjoyed your stay at The Haven. We do hope that we get the opportunity to welcome you back to Cornwall in the future. John Bray Cornish Holidays on behalf of the owner. Property Owner
Donna April 2023

“The house is beautiful with spacious rooms well laid out.”

There is enough seating for everyone in the kitchen, lounge & conservatory.There are plenty of kitchen utensils etc provided & books & games for people to use. The beds are comfy & the property was clean & tidy. The decor is a little tired & could do with an update. It would be helpful to have a mirror in the double bedroom. The grounds are large & there is plenty of parking. We had two issues (no table tennis table & no BBQ) Overall a lovely place to stay.

- Donna, April 2023

Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future! We will speak to the owner about your suggestions - John Bray Cornish Holidays on behalf of the owner. Property Owner
Lisa April 2023

“What a lovely house !”

We really enjoyed our stay . The beds were very comfortable and the house so spacious and light . We would love to come back. Some more T towels would be nice but other than that it was perfect.

- Lisa, April 2023

Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future! - John Bray Cornish Holidays on behalf of the owner. Property Owner
Lucas December 2022

“Beautiful house but very tired.”

It wasn’t fed through to local agent that we had booked two extra days so the beds were not made up when we arrived. The house had no mop and when a sickness bug hit our family, we really needed one. We asked the local agent who said they’re deliver one but it never came. Otherwise a great house for big gatherings in beautiful Daymer Bay.

- Lucas, December 2022

Thank you for your feedback. We are sorry for the inconvenience caused by these issues. Your comments have been passed on to the team here at John Bray Cornish Holidays and to the owner. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner
Paddy June 2022

“We would have liked a mop for the kitchen floor for any spillages etc.”

Otherwise it was extremely well-equipped and ideal for my family which included three great grandchildren. They want to return to the same property next year please.........

- Paddy, June 2022

Thank you for taking the time to leave your feedback. It's great to hear you enjoyed your stay. Your comment was passed onto the housekeeping team at the time of leaving this feedback. We hope to invite you back to North Cornwall very soon. John Bray on behalf of the owner. Property Owner
Chris May 2022

“Great place with greats views of coast and golf course.”

Easy access to the beach. Would go again.

- Chris, May 2022

Thank you so much for your kind words. It's great to hear that you had such a fabulous stay at The Haven and had the perfect base to explore the local area from. - John Bray Cornish Holidays on behalf of the owner. Property Owner
Charles April 2022

“An absolutely fantastic place to stay!”

The house is beautiful, spotlessly clean and perfectly located for walking to Damer Bay or Polzeath. We had a lovely week, thank you ever so much!

- Charles, April 2022

Thank you so much for your feedback. We are so glad that you enjoyed your stay in The Haven and would love to have you back in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner
Sarah February 2022

“We had a lovely stay and the Haven was lovely.”

We were let down by select villages as had a big house booked with family at Kennacourt which was postponed from the pandemic. They cancelled us with 2 weeks notice and no real explanation so we had to find new accommodation. Sykes were amazing. So simple and organised. We were contacted when we arrived to check all was okay. Had a lovely family break. Thank you

- Sarah, February 2022

Thank you so much for your feedback. We are so glad we could help on such short notice and that you enjoyed your stay so much! We would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner
James December 2021

“We arrived in the evening and the following morning I had to go to John Bray's Rock office with some items of concern listed below and others became apparent during our stay: - Cupboard door in kitchen for waste bin was falling off its hinges.”

- Cupboard door in TV room came off in my hand as I opened it. - Light in fridge in kitchen not working correctly. - Neither of the two outside PIR sensor floodlights were working so difficult to unload car in the dark. - Internal lights in both ovens were not working. - Top floor bedroom sash window impossible to fully close so serious draught and wind noise at night. - Microwave fan catching on housing during cooling with clattering noise. - Both ovens needed a serious clean and grease could be wiped off with kitchen paper towel. - Door compartment covers in fridge in utility room were missing which reduced capacity. - Shower in ensuite on first floor was broken - subsequent visit by maintenance man confirmed the thermostat had failed. - Shower trays in ensuite and other first floor bathrooms were in an appalling state with black mould all around the bottom of the trays. The maintainance man did his best to scrub clean but these two shower trays clearly need replacing. I have photo's of these if you wish to see them. - Main bedroom mattress is stained - we did not discover this until we stripped the beds on departure. Single bedroom mattress was also stained. I have photo's to send. - Several of the cooking utensils were unusable due to the non stick coating flaking off. This is the third large family property we have rented from John Bray in the last 16 months at a cumulative cost of almost £9,000. The other property (The Old Granary, Cants Farm) was excellent and was booked twice. The Haven is in need of updating in several areas, in particular the kitchen and several of the bathrooms. I can only assume that previous hirers have not bothered to report the faults we encountered. Following my visit to the Rock office a most helpful maintenance man visited the same afternoon and repaired cupboard doors but was unable to replace the shower in our ensuite. This was a most disappointing (and expensive) experience and makes us reluctant to consider future rentals with Sykes / John Bray.

- James, December 2021

Thank you for your feedback. We are sorry for the inconvenience caused by these issues. Your comments have since been passed on to the team at John Bray Cornish Holidays and to the owner and we have used these to rectify the issues raised. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner
Ruth September 2021

“The doors handles on the doors were a little rickety and included us getting locked into the master bedroom soon rectified with the maintenance man repairing within 24 hours.”

The beds were so comfortable, is it possible to know where they came from. A lovely stay and we would love to rebook Many thanks Ruth Brown

- Ruth, September 2021

Thank you for taking the time to feedback on your stay. We're very sorry that you had to experience these issues during your visit but thank you for your patience and understanding whilst we sorted them for you. Your comments have been passed on to the team at John Bray Cornish Holidays. The beds came from Furniture Village, we are so glad you enjoyed them. We hope to welcome you back to north Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner
Tiffany July 2021

“The house was lovely and comfortable and we liked it a lot.”

In fact we would say it was perfect for our family holiday and we would love to book it for next year. Possibly for 2 weeks if we can. The only two things I would say are about the kitchen: the kitchen utensils and crockery need a bit of an overhaul and they weren't very clean. It could do with a new set of saucepans, a new water jug for the table and some standard water glasses. There were hardly any there and the ones that were there were so fine that I couldn't give them to the children as they would break them. Also the kitchen needs a good clear out - there feels like there are lots of bits and bobs and clutter from previous stays. The kitchen didn't feel like it had been cleaned very well. Including the crockery. Apart from that, the other rooms were immaculate and we had no issues at all. It felt very comfortable and clean and we loved the way it had been decorated.

- Tiffany, July 2021

Thank you for your feedback. We are sorry for the inconvenience caused by these issues. Your comments have been passed on to the team at John Bray Cornish Holidays. We are so happy that you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. To book this property again, please visit our website to book online or call the number to speak to one of our team. - John Bray Cornish Holidays on behalf of the owner. Property Owner

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Summary

Over three floors
Six bedrooms: 2 x super king-size bedrooms with estuary views (one with en-suite bathroom with bath, shower, basin, bidet and WC), 2 x twin bedrooms, 1 x double bedroom, 1 x second floor super king-size bedroom
Ground floor shower room with shower, basin and WC
First floor family bathroom with child friendly bath, basin and WC
First floor family shower room with shower, basin and WC
Second floor bathroom with bath, basin and WC
Ground floor cloakroom with basin and WC
Kitchen with island seating for two guests and informal bench and chair dining
Utility room
Open-plan dining area and sitting room with open fire
Conservatory
Playroom/media room.
Central heating
Electric oven and hob, combi microwave oven, fridge/freezer, washing machine, tumble dryer, dishwasher, Nespresso coffee machine (capsules not supplied), TVs, DVD player, Bose music theatre, WiFi, telephone
Fuel and power inc. in rent
Bed linen and towels inc. in rent (except beach towels)
Private parking
Lawned garden with patio, outdoor furniture, Outside shower
Two well-behaved dogs welcome
Sorry, no smoking
Pub, beach and South West Coast Path <1 mile
Note: Pets by arrangement and restricted to the ground floor area during the day and restricted to the utility room overnight
Please note: The table tennis table is no longer provided

The property

The Haven is a beautiful family home in Trebetherick with a very large private garden and exceptional views of the Camel Estuary, St Enodoc Golf Course and Brea Hill. This beautiful family holiday home comfortably sleeps 12 guests in 6 bedrooms spread over two floors. The Haven is perfectly situated for children and dogs and next to footpaths to Daymer Bay, Rock and Polzeath. The Haven's warm and well equipped kitchen easily accommodates everyone whilst the playroom is a wonderful space to watch movies or play games. Relax in the spacious sitting and dining room and enjoy lovely views of Daymer Bay, Brea Hill and Hawker's Cove. Double doors lead to a large, comfortable conservatory and terrace with garden furniture for al fresco dining and seating in warmer months. Everyone will love the garden, sheltered sun trap and outdoor sofa for early evening drinks. The Haven's first floor large master bedroom with Super King bed has an en suite bathroom with shower, bath and bidet. The similarly large second bedroom with Super King bed and two well proportioned twin bedded bedrooms and a double room share two bathrooms - one with a child friendly bath and the other with a walk-in shower. The last bedroom is found on the top floor with a Super King bed and a bathroom.With a beach footpath opposite, The Haven is ideal for bucket and spade holidays or brisk dog walks on tranquil Daymer Bay. Nearby Polzeath is great for surfers, kayakers and body boarders with equipment and lessons easy to arrange. Walk to Rock for sailing and paddleboarding or take the coastal path to Port Isaac; a traditional and interesting fishing village. The Haven's utility area equipped with a washing machine and tumble dryer, keeps everyone clean and dry after another fun day. The Haven becomes your second home to entertain family and friends or relax with a movie and games in front of a fire.Ground Floor: Utility Room with washing machine and tumble dryer Shower room with basin and W.C. Kitchen with full size fridge/freezer, oven, microwave oven and dishwasher Playroom/Media Room with Bose surround sound, DVD player. Cloakroom Open plan Dining Room/Sitting Room for 12 with iPod compatible CD Radio Large Conservatory leading to the garden with outdoor seating, table and snug area. First Floor: Bedroom 1: Super King Bedroom with stunning Estuary views; TV and en-suite Bathroom with bath, separate shower, W.C, basin and bidet Bedroom 2: Super King Bedroom with stunning Estuary views. Bedroom 3: Twin Beds (3ft) Bedroom 4: Twin Beds (3ft) Bedroom 5: Double Bed (4ft 6) Family Bathroom with child friendly bath and W.C Family Shower Room with basin and W.C. Second Floor: Bedroom 6: Super King Bedroom (6ft) Bathroom with Bath, basin and W.C. Pets by arrangement: Restricted to the ground floor area and to left in the utility room overnight. Please note: The table tennis table is no longer provided.

Floorplans

2nd Floor1st FloorGround Floor

Note: This property has a Good Housekeeping bond of £200.

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About the location

DAYMER BAY

Polzeath 1.3 miles; Rock 2.3 miles.

Daymer Bay and the village of Trebetherick were both loved by Sir John Betjeman and are unquestionably special. With a huge appeal to both the young and not so young, Daymer Bay has recently been voted one of the best beaches in the world! St. Enodoc Church, once buried in the sand, is within comfortable walking distance of Daymer Bay and is the resting place of Sir John Betjeman. Daymer Bay holds great appeal for wind surfers, kite surfers and paddle boarders, with the gentle waves rolling up the estuary. There is enormous fun too for small children with buckets and spades and fishing in the rock pools. At low tide you can walk across the sand to the village of Rock to indulge in a spot of retail therapy or a bite to eat at one of the many delicious eateries, or catch the short ferry ride and explore the delights of Padstow. Up from the coast path as it runs from Daymer Bay is Highcliffe, nestling between Polzeath and Trebetherick, both of which boast a number of pubs, restaurants and village stores all offering a wide variety of fresh quality produce. The properties at Highcliffe have the advantage of being within easy reach of Daymer, Polzeath and Greenaway - Greenaway being the name given to the clifftop area, beach and small cove with rock pools overlooking the Atlantic beyond that lies between Daymer and Polzeath.

Pets are restricted to the ground floor area and are to be left in the utility room overnight.

Please note: The table tennis table is no longer provided.

Daymer Bay, Cornwall (Ref. 1080482)

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Features

Reviews & Ratings

“We had a nice time staying at the property.”

“The Haven is a lovely roomy house with great views in an excellent location.”

“We had a lovely week at the Haven.”

“The Haven is large and spacious, and at one time it was very well planned and designed.”

“Beautiful property and superb large landscaped gardens.”

“We had a wonderful time at The Haven.”

“The house is beautiful with spacious rooms well laid out.”

“What a lovely house !”

“Beautiful house but very tired.”

“We would have liked a mop for the kitchen floor for any spillages etc.”

“Great place with greats views of coast and golf course.”

“An absolutely fantastic place to stay!”

“We had a lovely stay and the Haven was lovely.”

“We arrived in the evening and the following morning I had to go to John Bray's Rock office with some items of concern listed below and others became apparent during our stay: - Cupboard door in kitchen for waste bin was falling off its hinges.”