“We have been coming to Polzeath for over 50years and although the pics make Tide Pod look welcoming and pretty - on closer inspection there is a lot wrong that sadly made this years stay uncomfortable.”
Mould on the curtains, mould in the bathroom, only 3 dining chairs, only 1 sun lounger, dirty cups, food in the freezer, dirty linen on trundle bed, rubbish under the bed, wardrobe hinges had come away, a very tired faded and worn sofa, bedroom window hanging off dangerouly, lack of security with back door not closing sometimes. Sadly only a couple of these points were rectified on our stay - mainly a 4th chair was brought to us within 12 hours. This was a very expensive property for what we received. We were offered a small refund but it did not justify the lack of cleanliness, lack of maintenance and lack of furniture which was in the marketing material. Certainly and sadly not value for money.
Thank for taking time to highlight the issues you experienced during your stay - for which we would like to sincerely apologise. Your concerns were raised with the owner during your stay and we have been in touch with you since then to try and resolve this for you. We hope this does not deter you from booking with John Bray Cornish Holidays in the future. Property Owner