“I was disappointed by the huge price increase this year.”
It is a comfortable property with a lovely view and my family has been coming annually for over 10 years. We love it here. However for such a huge increase in price I would have expected a sunshade for the patio (I asked Sykes to request this from the owner when I made my booking in January and the said that they thought this would in place as there is no shade on the patio ). In addition, the hoover is so difficult to manoeuvre and does not pick up properly and has been in this condition for years. It is a real struggle to use as it really pulls on your back. The rug in the front room looks lovely but does not lie flat and is curled up at the edges and is a trip hazard. I had to take it up as I feared for the safety of my mother. Many of the saucepans and baking sheets were dirty and so I had to wash them prior to using and the laundry room was covered in sand on my arrival. Much of the crockery was chipped. These are just small niggles which I would not have ordinarily have mentioned and have only done so as it now costs £3000 a week to rent. For that price, people expect more. In addition, if you have a problem (there was a leak in the bathroom) and you call Sykes, they then have to call john bray and then get back to you. It is really an inefficient way of operating and wastes lots of tine. Sykes don’t seem to have any understanding of the property or area. This is just honest feedback - I love staying here but I thought you would appreciate an honest reflection of someone who loves this property and has been a grateful regular and respectful visitor to this home.
Thank you for your feedback, we are sorry about the issues caused during your stay. We are glad you enjoyed the property and hope to welcome you back to Cornwall soon. Property Owner