“We love Padstow and the Camel Estuary and return to the area year after year.”
However, this October we were badly let down this year by Sykes Cottages and by the Owner of Mount Pleasant. We cannot recommend tMount Pleasant or Sykes Cottages. The standard of maintenance at Mount Pleasant is low. We arrived to find the cottage had no hot water. The area of damp in the boiler cupboard was evidence of a leak that has been going on a while. The first 3 days of our holiday were spent on the phone, liaising with the owner, with Customer Relations at Sykes and with the Plummer. We were able to have a wash on the Sunday by walking to the other side of the village to use the shower in a hotel. On the third day it was decided that the property needed a new boiler and the heating needed to be turned off too. Sykes informed us that they were unable to fulfill the booking and that we would have to vacate the property. The fourth day of our holiday was spent packing up, reloading the car, cleaning and tidying up the cottage and travelling elsewhere. We were moved to a rather gloomy, damp house in another part of Cornwall, where we had not chosen to spend our holiday (we had booked to be Padstow to celebrate our son's 18th). Needless to say we are pursuing compensation for our aborted holiday. However neither the owner nor Sykes are willing to take responsibility. We are currently still battling with unanswered emails, endless prevarication and passing the buck. We need Sykes management to step in and resolve this issue immediately.
Thank you for taking the time to leave this feedback. We are sorry to hear that you feel badly let down. As you are aware, the boiler problems were out of the owner's control and once the owner was made aware of the problem, everything possible was done to rectify the situation. The heating was working, but as you had no hot water the owner booked you a hotel room so that you could shower in comfort. Unfortunately, the plumber subsequently advised that a new boiler was required, so we offered you the choice of a full refund, or to be re-housed in a different property. We hope that the gesture of good will that you have received to compensate you for these issues will go some way to mitigating your experience.
Property Owner
