“Lerryn is so well located for local amenities as well as a great base for exploring this stunning area of Cornwall.”
The property was plenty spacious enough for two families and the living quarters/kitchen diner really is lovely and generous.
Saying all that, there are a few recommendations for improvement. The bedrooms do smell damp, the shower in the utility didn’t work and dripped all week, the BBQ grill was filthy on arrival and the BBQ in general is on its last legs. For two families the fridge/freezer could be twice the size but we coped. The main inconvenience however was the fact that no linen is provided. Despite Sykes Customer Services strangely telling me bath mats were included there was actually nothing; we ended up using our only self-provided hand towel as a bath mat! Lastly, clarity on recycling would be welcomed as the kitchen notice board and bins all stated different collection days. All in all a great property with so much potential, just needs a bit of TLC and the finishing touches.
Thank you for leaving an overall positive review. However, we are sorry you found a few recommendations for improvement. The BBQ should have been kept clean by previous guests - it has now been replaced. On arrival at the property, should there be any maintenance issues (like the utility shower), please contact Sykes, who will send out maintenance staff. There should have been bathmats in each bath/shower room, and we have contacted Sykes to see why this wasn’t the case on your arrival. Again, we ask customers to contact Sykes if there are issues such as this as these can be rectified. The web page for Lerryn has information where linen can be hired ahead of a holiday, should customers wish to take up this service. Bins are collected by a private recycling company and do not need to be left by the kerb, which renders the bin day unimportant, and we will ask Sykes to make this clear in the Lerryn Guest Folder. We value your feed back as we rely on Sykes to maintain standards. We hope to welcome you back in the future. Owner.
Property Owner