“Disappointed with the cleaning - marks on the kitchen floor were pointed out to Sykes representative when we were let in.”
We have stayed at this property twice before when it was managed by John Bray, since Sykes have taken over customer service levels have plummeted. The simple act of meeting the representative at the property was akin to a comedy farce. Sykes had phoned me earlier in the day and agreed a time to meet at the property, we arrived at the appointed time and nobody was there. Whilst we were phoning and going through the lengthy process to speak to someone the representative had left a message asking what time we would be available at the property!!! New property agents are now too large and bureaucratic to be able to deliver the level of service expected for this standard of property,
Issue with swimming pool cover, that, we are told was a known issue as a replacement has been ordered, reported on Sunday dealt with on Wednesday losing three good weather days.
Thank you so much for your feedback. We apologise that the cleaning of Camel Point was not up to our usual high standards for you. Regarding the meet and greet to the property. We are so sorry that the message of when you were due to arrive was not successfully passed to the representative at John Bray due to meet you. The representative was out checking other properties we hold for arrivals that day and lost phone signal meaning they did not receive the message in time, although we know this is not an excuse. We are afraid that the pool cover replacement took 8 weeks to be delivered after ordering which ended on the Wednesday you were staying. Once again we apologise that this was not communicated to you prior to your stay. We hope we can welcome you back to Camel Point in the future - John Bray Cornish Holidays On Behalf Of The Owner. Property Owner