“We had a very poor experience at the hands of Sykes.”
Sykes' call centre is not fit for purpose. Whilst the people are nice, everything falls through the cracks when they need to contact the local John Bray office.
On a separate occasion, we had a leak so I called the number provided, I was still on hold by the time I had waked into the JB office on Rock Road. The staff apologised and were embarrassed about this poor service. The local team had a plumber round immediately. Skyes need to up their game or decentralise.
The outdoor dining table and ...
Sykes' call centre is not fit for purpose. Whilst the people are nice, everything falls through the cracks when they need to contact the local John Bray office.
On a separate occasion, we had a leak so I called the number provided, I was still on hold by the time I had waked into the JB office on Rock Road. The staff apologised and were embarrassed about this poor service. The local team had a plumber round immediately. Skyes need to up their game or decentralise.
The outdoor dining table and chairs (in the photos) was not provided.
The upstairs bedroom has no blinds so you cannot get it dark. Similarly the other bedrooms have such thin curtains that light floods in. They provide privacy but not darkness.
There is an annoying mechanical ventilation system which creates white noise. The generic house instructions booklet does not tell you where you can turn it off.
Otherwise, a really great house.
Thank you very much for taking the time to share your feedback. We’re truly sorry to hear about the communication issues you experienced and apologise for any frustration this may have caused. Your comments are invaluable in helping us improve.
We’re also really pleased to hear that, despite these issues, you found the house itself to be a great place to stay. - John Bray Cornish Holiday's on behalf of the owners.
Property Owner
