“It would have been 4 or 5 stars rather than 3 stars, if the cleaners (or rather the one in charge) had not been so rude.”
We thought that we needed to be out by 10am and not 9.30am, so when the cleaners arrived at 9.30am we were still there, although the only room that we were still in was the kitchen area of the living room and we were out of all the other rooms. We were fully out by 9.42am (ie 12 minutes late). The lead/head cleaner after being incredibly rude to us, spent that 12 minutes outside the flat on the phone complaining to someone that we were late and that she would be delayed. If she had done some work rather than complain, given that they had two bedrooms and two bathrooms which were available to be cleaned when they arrived (the other cleaner did go into them to do the work), they need not have been delayed at all. With staff like that it is no wonder that some of your landlords are moving to other agents. Really nice house and good holiday ruined by your cleaners at the end.
Apologies if you found the cleaner rude, but she has many properties to clean in a small time scale.
It is very unfortunate that you found this to spoil your holiday.
John Bray Cornish Holidays on behalf of the owner. Property Owner