Upper Deck

We have stayed at Upper Deck (Apartment 2) several times over the last few years.

Prior to this, we stayed in Apartment 1, but outgrew this apartment when we had our third child. The good: the accommodation is superbly situated, literally on the beach at the end of Rock Road. It is bright and airy, with excellent views across the estuary to Padstow. Parking is tight within the inner courtyard (the owners live to the rear of the property, and several small business operate out of the same building complex), but there is an additional space in the car park to the side. If the weather's favourable, many a pleasant hour can be spent on the small balconies enjoying the view and sea air. Three double rooms and a large kitchen/dining/living room provide ample space for parties of 5-6. Linen was fresh and clean, and the beds comfortable. Floors are also very clean. Since our last visit, an attractive new wood/resin dining room table has been added along with new chairs. The not-so-good: the kitchen is now somewhat tired and in need of a refresh. The oven does not work particularly well (the door seal is poor quality so cooking anything in there is challenging) and the electric ring hob takes an age to heat anything. The fridge door is faulty (there is a large sign warning of this) and the fridge makes all manner of noises - particularly in the evening. We felt the surfaces were not as clean as they could have been on arrival, and there was a smell (think French cheese) lingering for some days which we 'think' was coming from the sink drain. The layout of the kitchen is illogical, with cutlery draws around the other side of a large breakfast bar, and some of the utensils need replacing. As mentioned by others, lighting in the living room has been stripped back to a bare minimum - we had to move lamps from the bedrooms to make the evening light remotely acceptable. One of the sofas and chair are very faded and tired and in sore need of replacing. The balcony decking on both sides has been replaced with composite decking since our last visit, but inexplicably had not been cleaned prior to arrival. Both sides had green algae growing on them, with the side balcony home to two very tired and dirty loungers (these should have been taken to the tip some time ago). The ironing board is stained and the iron dirty on the bottom. Some of the Velux windows need attention/cleaning around the frames. A minor point, but some of the walls could also do with a bit of attention (paint, patching) but this was not hugely noticeable. Lastly - since COVID guests have been expected to strip their own linen and towels at the end of the stay and leave in laundry bags for housekeeping. We make these points as this is by no means cheap and cheerful accommodation. If we had been paying peak prices (currently in excess of £3,000 for 7 days) these things would, by and large, be unacceptable. Taking into account the persistent annual price hike, we feel the property is long overdue some investment.

Our second stay at Upper Deck, and as comfortable and warm as our first.

As with comments made by others the apartment could do with some alternative lighting in the lounge and be a bit more 'kidsy'...no games, cards etc. The lack of 'essentials' for the week - tea, coffee, dishwasher tablets etc was a surprise, as was no welcome pack as per most alternative accommodation sites.

Really lovely apartment Would have been good to have some children’s plates and cups.

Also needed some more low lighting or lamps in the living room. Otherwise excellent!

This is an amazing apartment spotlessly clean super comfortable with beautiful views in a perfect location.

We loved it and would return in a heartbeat

An amazing time as always!

Upper Deck is a fabulous property. We are already looking forward to our next stay.

+ Great location with views + Well equipped, comfortable, stylish + Great hot water supply and shower

Modern and comfortable apartment with great views in a super location.

Our only criticism is that there was no way of locking the front door from the inside to stop our three young children (age 6, 4 and 2) from escaping. A high up bolt or lock with a key which could be removed would easily solve this issue. This did put us on edge as it was a safely issue. However this was our only criticism.

Wonderful property, and excellent communication with the owners, who were extremely helpful.

We truly love our time at Upper Deck!

Perfect setting and a beautiful apartment.

..looking forward to next year!!

Beautiful property with amazing views.

The only negatives are the over grown neighbours tree blocking the view or letting light in from lounge window. Also could do with some small glasses to drink from.

The apartment is outstanding and excellent vfm.

I would highly recommend. Unfortunately Sykes as a company is hopeless. I requested an option to stay for a further 3 nights 11/12/13 April as it was showing vacant on Wednesday 9th. I received a call at 10.30 on Friday 11th 90 minutes after vacating Upper Deck to say we could extend...very disappointing service. Their 'call centre', 'chat' service on the John Bray website, and whatsapp options are very poorly 'managed'.

My husband and I spent a fantastic week here at the end of March.

The apartment has every home comfort you need with outstanding views. The apartment is spacious and spotlessly clean. Thank you

Beautiful apartment well maintained and clean, would love to come back again, the view was amazing.

All facilities from the micro wave through to the dish washer etc.

etc. were well appointed BUT there was not a single one that had any instruction or user manual.

Lovely apartment and well equipped - it was our second year Two issues, one minor and one more important.

The first is that it really needs an outside tap so that sandy wetsuits and boots etc can be washed off outside rather than in the apartment itself. The second is that the rubbish arrangements simply don't work. We were told to put all our rubbish (mixed - no separate recycling which itself is strange) into one wheelie bin next to where the car parking space is. When we arrived it was already full but by shoving the rubbish down we just managed to get one more bag and some bottles in. When we left it had still not been emptied. There were no instructions as to moving the wheelie bin to a location where the Council (or whoever does the collection) would pick it up, so it stayed where it was and was not emptied. As it was we had to take one black bag full and some bottles to Wadebridge when we went there. That needs sorting out. Also when we arrived there were 4 separate lights that were not working. They were all light bulb issues - nothing more and the bulbs were replaced quickly but we should not have had to ask.

A most lovely apartment tucked away on the top floor of a development of shops and pub.

The moment you walk in the accommodation strikes with its beauty and lovely wood smells. The views from the living room and the master bedroom are spectacular across the Camel to Padstow( make sure you take Binoculars) I would have been happy to stay here for the rest of my days.

Fantastic location and first rate accommodation.

Home from home comforts in every room and very clean and well maintained. Only slight negative is the building work on the next floor down starting at 8am every weekday and causing difficulty getting in and out of the car park on a couple of occasions. Not a dealbreaker though and we have already booked another week in September!

Fantastic property ideally located within a short stroll of the ferry and close to the beach.

A number of restaurants are within easy walk. The property itself is very well equipped and in beautiful condition. With parking for 2 vehicles which is both safe and very convenient.

Our second visit.

Love the property and location. We will definitely book again.

Very good stay at Upper Deck, great location and very well presented this time, this was our 4th stay and would recommend this acconodation for anyone who enjoys the Rock area of Cornwall.

We have booked again for May 2024 also noticed the restaurant below is being converted to an apartment and mentioned it to the cleaners when we left would interested in renting this for future stays so would like to know when it will be available.

Fabulous place to stay, and you can not beat the amazing view

Excellent property, beautifully maintained, spacious and lovely views.

It got a little hot at night, even with the windows open, but we asked for a fan and got one a few hours later. Would definitely stay here again.

It would have been 4 or 5 stars rather than 3 stars, if the cleaners (or rather the one in charge) had not been so rude.

We thought that we needed to be out by 10am and not 9.30am, so when the cleaners arrived at 9.30am we were still there, although the only room that we were still in was the kitchen area of the living room and we were out of all the other rooms. We were fully out by 9.42am (ie 12 minutes late). The lead/head cleaner after being incredibly rude to us, spent that 12 minutes outside the flat on the phone complaining to someone that we were late and that she would be delayed. If she had done some work rather than complain, given that they had two bedrooms and two bathrooms which were available to be cleaned when they arrived (the other cleaner did go into them to do the work), they need not have been delayed at all. With staff like that it is no wonder that some of your landlords are moving to other agents. Really nice house and good holiday ruined by your cleaners at the end.

This has been our third stay to this fantastic apartment that is comfortable, homely with beautiful outlook!

A perfect place to enjoy beautiful coastline walks, go surfing at Polzeath and visit Padstow. We will be back!

Excellent apartment very well equipped with perfect location and wonderful view.

The one point we would like to mention is that we only found the bins when leaving.

Great property, loved the views even when weather was poor.

Very comfortable and well appointed. Shame the blind in main bedroom was broken and could not be opened. 5 star accommodation

2nd visit to this apartment and not disappointed.

Peaceful and relaxing even though it is directly above a restaurant but this closed early evening so no issue. Great to have parking as that can be difficult in Rock. Spotlessly clean and comfortable. Would recommend

We loved our stay at Upper Deck and thought it was perfect location to explore the area.

Wonderful stay.

Thank you.