“This was a disaster.”
Not only did I constantly report via live feed and chat bots the difficulties we were having getting the electric lighting in the kitchen and the cooker to work, it was as though my messages were disappearing into the ether. As I work in the media at the Financial Times as a journalist, I am used to navigating my way through web sites. I can say yours beggars belief. In desperation I rang John Bray, which sent an electrician out within 2 hours and solved the issue. I have consistently relied on Bray since I have been going to the area, from 1994. Also, as an owner from 2002-2005, I would wish to know that my marketing was working properly and my team were responsive. In neither case did this work. The absolute worst of customer service from Sykes & its digital "help" team.
As the cottage owners we are really sorry that there was a presumed issue with the hob during your stay. This was exacerbated by the lack of response on the digital system, which we will let Sykes address. We are glad that the local John Bray office responded more promptly. Subsequently we did have the hob checked and it was fully functioning. As an induction hob it requires a pan to be in position before heat is produced. We will highlight this fact in the instructions.
Property Owner
