“We had a lovely time during our holiday, and the house was great.”
However, there were a number of relatively small things wrong that we initially ignored. Firstly, we had one set of keys for a house that sleeps 10 (there were three households in our visit, so this wasn't ideal). Secondly, the bin in the kitchen was broken. Thirdly, we couldn't open all of the external doors, so going out the back to hang washing up involved an annoying route. Fourthly, there was no welcome pack evident - so we were unsure what was required of us re bins, it wasn't as straight ...
However, there were a number of relatively small things wrong that we initially ignored. Firstly, we had one set of keys for a house that sleeps 10 (there were three households in our visit, so this wasn't ideal). Secondly, the bin in the kitchen was broken. Thirdly, we couldn't open all of the external doors, so going out the back to hang washing up involved an annoying route. Fourthly, there was no welcome pack evident - so we were unsure what was required of us re bins, it wasn't as straight forward as it might've been re using the equipment, and we missed that personal touch from the owners that you would generally expect. Finally, part of the kitchen sink didn't work.
Having ignored these issues, we were very surprised to hear, via John Bray, that the owners had charged us £120 for cleaning the sofas, where there were, apparently, large stains. We are absolutely certain that there were no stains on any of the pieces of furniture when we left the property - but no evidence has been provided by the owners through the John Bray portal, only their invoice.
Given the issues with the property, it seems unreasonable to us to charge us without first having evidenced the damage, and proving that it occurred during our stay.