“Don't often write reviews but do always read reviews and realise how important and helpful they are to future holiday makers so decided to contribute
This Christmas holiday and break meant so much to all my family for various reasons - so we paid so much more for a rental than we normally do, we realised that hosts hike up their fees for the Christmas week so we were prepared for this increase but felt increasing by double a little greedy!”
the week before our stay was 700 our week was 1400! So we all chipped in to achieve this total
we chose this property for the 4 bedrooms and large living area
The size was true to description with comfy sofas and beds and a wonderful open fire (but no fire irons which made it impossible to tender the fire ! )
The kitchen was ok with just enough equipment for 7 of us a real mish mash of plates cups glasses and utensils which were all scattered in one big cupboard, not enough variety of pans if cooking for 7
The tv was amazing which the kids loved - huge - might be worth adding smart tv to description as I bought especially a Amazon lite as description just said sky tv
The ensuit shower is incredible
Plenty of hot water and the house was warm although on a timer so heating went off at night - maintenance came to look at it but sadly still kept going off
At night but daytime toastie and warm
The downstairs shower superb for after surfing and wetsuit drying a real plus
The dining table too small for 7 guests - only seats 6
Cleanliness - cobwebs, dust , some pans and utensils dirty , bathrooms clean - paying high end for this cottage should be immaculate and really clean - it wasn’t - it needs a really good spring
We stay in various different holiday let’s in this area and have always been welcomed with a token bag of logs on arrival to get you started - so disappointing no starter pack, fire lighters or kindling to get you started - last thing you want to do after long drive unpack then start driving around looking for somewhere to buy logs for first night , especially as check in is 4 o'clock - way too late !
Welcome bag of biscuits butter and tea nice touch!
A small thing but so important - at least one new loo roll in each bathroom would have been nice not just someone else's 1/4 or half rolls left !
2 bin liners left and 4 dishwasher tabs left ?
Plenty of towells and nice quality
As various others have commented and reviewed the lighting in the tv room is dreadful - bright LED wall lights - stark - no dimmers and no lamps - but we had read this in reviews so bought our own lamps which transformed the room with warm subtle lighting
kindly a real Christmas tree was put in the house so we bought our own
Lights ans dex to decorate -
Sadly the Curb appeal to this cottage is zero - my heart sank on arrival (such a shame as the inside of the cottage is great ) - it's the side elavation to the house - the wall looks grubby and dirty with a terrible unkempt tatty white garage (so easily resolved with lick of paint on both )
The worst view of a huge derelict white mobile home in the paddock next door that every room in the back of the cottage over looks - not a pleasant site at all - a real eye sore !
On entering the drive there is a pile of abandoned skip type rubble, metal and scrap, over the bank to the garden big pile of black bin liners look like they have been there for ever ( also previously commented on in reviews )
Our biggest upset of our whole Christmas holiday experience was dealing with John bray / Sykes - it was absolutely impossible to get hold of anyone everyone kept passing the Buck from one company to another and constantly being put thru to the wrong departments - it just doesn’t make sense to call Sykes in Chester about issues with John bray office who are on site but Sykes refuse to give you JB contact number so you have to physically go into the office - we had to phone 3 times about various issues we were kept holding for more that 45mins each time then eventually put thru to the wrong dept - then promised call back which never happened - so incredibly frustrating - the manner of the customer service on the phone was very abrupt and not helpful at all or apologetic - you have to phone Sykes in Chester to be put thru to John bray and even then not very helpful so we went into the office in Rock - there was a helpful guy on reception but the manager was a little abrupt and not very welcoming and made us feel really uncomfortable , the whole experience was not pleasant at all - these 2 companies do not work well in unison which is frustrating - if you are able to speak DIRECT with John bray , who are on site and know their properties it would make life so much easier, simpler and a more pleasant experience -
Over all a nice laid out cottage but needs attention on above points
Thankyou so much for taking the time to provide this feedback on your stay! We have passed all of this and a recent in house quality assessment onto the owners and will work with them to address these points you have raised. We are glad you enjoyed your stay and hope we can have you back again in the future! - John Bray Cornish Holidays on behalf of the owner.
Property Owner
