“Good holiday cottage, which fitted our needs very well.”
Being at the end of the access road gave us ample parking without blocking anyone else.
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Being at the end of the access road gave us ample parking without blocking anyone else.
Clean, tidy, comfortable and spacious.
Three minor irritations:
It was initially frustrating to bring our own sheets, particularly as that requirement was not well highlighted in the listing. I recognise that it is a feature of covid times, but we had to scratch around looking for the right sizes just before we came.
We couldn't find instructions for the cooker oven, and we had almost given up on it and thought it was broken until one of us accidentally pressed the right sequence of buttons to stop the clock flashing.
We asked to book a 2 day extension which was quickly accepted by the owners, but sorting out the payment took a lots of calls. Sykes twice lost my call in their phone system, so I spent many minutes on hold until I eventually gave up.
Thank you for your feedback. We are sorry for the inconveniences caused by these issues. Due to the takeover from Sykes Cottages, it has made communication channels very difficult to maintain and at times we have not been able to maintain the level of communication and customer service as we would like. When all the new systems are set and in place these should return to the levels we aim for. We hope you enjoyed your stay regardless of these and would love to welcome you back in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner