“Although the house its self was a little treasure, but saddly to say it lacked a couple of details which as seasoned Sykes Cottages and other Company renters over the years we feel would have made the difference and we have come to expect from any of the other rental Cottages we have visited.”
My wife called to speak to someone about the lack of a number of basic requirements and was told because it was a self-catering property, we should not expect any of those things. Such as dustbin bags, a welcome pack, basic tea and coffee or milk and toilet paper, instructions for leaving on moving day, no cleaning cloths, dishwasher tablets, and a couple of basic hygiene issues one of the beds had no mattress protector and the large A frame room two of the pillows had no protectors and there was some brown staining from human spit/liquids. The double bedroom with bathroom is in need of a new toilet brush and door hooks, the sink takes an age to empty. Possibly clogged up with hair or other debris, with few other very minor issues to mention which shouldn’t really need to be addressed but should not be ignored if the owner wants to receive 5-star rating with each and every rental stay. I took a dog and he almost escaped because the gates blew open in high wind granted, but this was because the gates did not close and secure properly, on one side the actual bolt came out in my hand! A little basic D.I.Y. might be required.
Surly all Cottage Rentals are in essence self-catering, it is the extra comforts, amenities and effort that makes the difference, and renters remember that. Yes, this property may get rented frequently but I wonder how many people come back again and put up with the same shortcomings of an otherwise ok property which could be a so much better 5-star rental.
Derek 9/23
Thank you for taking the time to provide such detailed feedback. We are pleased you enjoyed the house so much but disappointed that some of the extras have fallen short. We have raised the lack of protectors with the housekeeping team and will also seek to address the maintenance issues raised. We do hope that we get the opportunity to welcome you back to Cornwall in the future. John Bray Cornish Holidays on behalf of the owner.
Property Owner
